Those that work in this clinic have the poorest customer service skills I have ever witnessed in my entire life. Yes, there's a wait, & yes, the fees are lower... However, you get what you pay for! My vet, who I love, wanted a lot more money than I could afford to get my dachshund spayed & her rear dew claws removed. My mother-in-law recommended this clinic, so I scheduled an appointment. After the surgery was completed, I witnessed my dachshund using her long body to reach around her "e-collar" & pull at the stitches on her rear legs. The stubborn girl removed one from her left leg & was working on removing the stitch on her right leg before I could stop her. We live in Arlington, but I immediately rushed over to the clinic to have her checked out. The stitch she removed from her left leg was replaced with a staple. Thinking that the collar provided by the clinic was not adequate, I purchased another collar from a pet store. This longer collar, however, had still not deterred my puppy. She not only got around this new, longer collar... She had also ripped out the staple! I rushed her back to the clinic again. However, I took the collar off & left it at home because I couldn't drive & hold her while wearing it as the collar was just too long & intrusive. Upon arrival, I explained the situation to, what I'm assuming was the vet & a technician. I'm not sure because they didn't even bother to introduce themselves to me. The visit entailed having two staples placed on her left leg. When the two women took my puppy out of the room to administer the procedure, I heard one of them say, "I can guarantee you she's not keeping the collar on this dog!" I was enraged that they not only spoke so inappropriately about a customer, but that they had the audacity to do so knowing that I could hear them. Upon returning with my puppy, the technician did not enter the room... Only the vet. She began to berate me as to why I had not brought the collar with me & that she needed to see the collar. She more than intimated what she & her colleague had accused me of on the other side of the door. I told her that my puppy is spoiled... I will not dispute that. I would not, however, do anything that would impede her progress to becoming well. I also advised that I'd heard the comments that were made & I did not appreciate what was said... I concluded that if they were going to display such a lack of professionalism, they could at least have the decency to lower their voice. After her constant attempts to interrupt me were over, she had the audacity to say to me that she did not make the comment, so I owed her an apology!!! Seriously?!? I laughed because I could not believe what was coming out of this woman's mouth!!! Just when I thought she'd already hit an all-time low on the ethics ladder, she dug down & managed to, proudly, strike even further. Needless to say... I do not care if my sweet puppy was ill & this was the last animal clinic on earth!!! I will NEVER return to that clinic again & neither should you!!! It's not worth it!!!

Do not go here !!!!! We were told our Vizsla had cancer and it was going to cost us 1000.00 of dollars to help her . THANK GOD !!!!!!! They were wrong . They caused our family senseless pain and hours of crying . Mind you they made this dianosis after a 3 minute check and then blamed us for not spaying her and they would not do surgery on her unless we agreed to spay her first . This place is a joke . I came here 15 years ago when DR Plant was the head Vet and it was a great place but now I would not buy flea spray from this place.

If your dog needs $4000.00 digital scales and state of the art decor this isn't the place for you. IF YOUR PET NEEDS A SWEET, KIND, LOVING, & KNOWLEDGEABLE STAFF WITH EXCELLENT CARE I RECOMMEND THIS OFFICE. Thank You for taking care of us, Love & Ruff Ruff Princess and Peaches

Dr. Plant is a wonderful veterinary. Since his massive heart surgery he has returned, only to work part-time. I have read a few reviews and it seems that those who's pet had issues like a reaction to vaccines (that can happen at ANY facility and ANY pet can have a reaction). The one that said they had called and was told to go to a vet was probably due to it was considered an EMERGENCY. This office is not equipped to handle certain emergencies, which is probably why the prices are so reasonable and fair. I have been going there for years. Although there is a line to get in and a wait or some visits were unpleasant due to putting a pet down, I have never had a bad experience. I, too was told to go to an Animal Hospital when my Duke got a hold of citronella oil. Therefore I took him to Dr. Rossi, which is down the street on Park St, in Riverside. To who is an excellent man, as well and also specializes in reptiles. Dr. Rossi has written books too. Dr. Plant saw Duke for a hemorrhoid and said he will see how far up it is and will remove it if he can. He said if he can not and have to refer me, he would not charge me for what he has done. Fortunately, Dr. Plant was able to cauterize it. Thankfully so because I have no money to go to Gainsville for a specialist. So I guess it depends on the situation and how you look at it. I must say Herschel Animal Clinic is A-OK in my book. ~Well Wishes to You and Your Pet

i have been going here to this vet for over 15 years and have saved thousands dr plant many years ago saved my fursons leg from having to be cut off im so very thankful that this place in jacksonville