This place has been a life saver. We recently adopted two kitties, one from outside on our back porch when we moved into a new condo (she came with the condo, I guess) one from an animal shelter; both are now inside kitties. The animal shelter kitty (Thumper) picked up an upper respiratory infection from the shelter before we got him, and was unable/unwilling to eat for days. Since we were new to the area, we went to VCA at the recommendation of our Landlords, who go there for their dogs. We ended up working with Dr. Severidt, who took a personal interest in our sickly cat; he even went as far as to text me each day to see how Thumper was doing during the peak of the illness, give advice, and even came in and opened the clinic late on a Sunday afternoon (they were going to be closed for a holiday Monday) when he found out Thumper had continued to refuse to eat. With his help, we were able to beat the infection and now have a healthy (and destructive...) cat running around happily. I can't comment on the costs, as I don't really have a basis to compare their costs to other places, but I can say that they I didn't feel ripped off or overcharged in any way. We had to go in multiple times for this infection, and a followup infection in his eye, and they worked with us to make it pretty affordable all around. Anyhow, I definitely recommend these guys. They are a pretty awesome place, the doctors seem to genuinely care, and they are usually pretty quick about getting you in/out of the door! This will be my go to vet for the foreseeable future. :)

Took my Pom to them before they became a corporation. The whole staff was friendly with exceptional vets. For over 7 years my pup went there, for just his annual check-ups and vaccinations, from minor ailments to his fatal diagnosis of renal failure. Once a corporation, prices soared. The last few months of my "baby's" life, I took him to a vet who was a friend of mine from dog park days for a 2nd opinion. He passed away under her care, but it was inevitable. A few weeks later, I received sympathy cards from his last vet of only 4 months and his groomer. Although I notified Briar Cliff of his demise, I heard nothing. What's worse is I had to return the unopened box of combo flea and heart worm meds (since I didn't think I should give it to him because of his kidney failure). I was told that corporate would send me a check...it's been almost a month and still waiting. Not to be unfair, I did eventually get the check. I got a call informing that it was returned because they did not have the full address (strange, because like I said, I had been taking my pets there since probably 2000 starting with my cat, Bentley). Through it all, Cammie was great. She followed up with everything until I received the refund. I do wish though that Briar Cliff would cut back on their fees. The price of being a corporation isn't conducive to what the "average Joe" can afford. I know a lot of my retired friends who moved their pets elsewhere because they just couldn't afford the rates.

Dr. Ridenger is an awesome vet and a great person, I am glad that she takes care of our two cats and our puppy. They are always up front about the pricing. They are a bit more expensive but the service is incredible, Dr Ridenger will call us on evenings and give us her personal attention when we call in. We very much appreciate her and because of her we will not go anywhere else.

This place is outrageous on prices!! My dog is extremely sick, so they kept running test after test, telling me how important each was to figure out with was wrong. Well $1300 later, they call to tell me all of the test were negative and they don't know what's wrong, but they suggested I get an ultrasound, which the vet tells me is only $380. Plus the medicine they put him on isn't doing jack, he's getting worse every day and I'm really worried I may have to put him to sleep soon because of it. My dog will never go back here.

This vet charges an arm and a leg for everything they do, so one might think that the exorbitant expense of their services would enable them to operate more efficiently and effectively. Case in point: My puppy was due for a heartworm test (before she could have additional medications that she needed), but nobody bothered to inform me. So, when my puppy was nearly out of medication and needed a refill, I called to ask about it and was told that she needed a heartworm test before she could have a refill. I said that she needed the medicine within the next few days and asked why nobody had informed me that I needed to schedule such a test before I could get the refill. I was told, "Well, we left a message on your machine on February 12..." I don't believe this to be true (since I am not in the habit of ignoring my voicemails and I would do anything to further my puppy's health), but - even if it were so - it is now April 28! They want me to pay $50 bucks for a heartworm culture, $49 more for the exam fee, and $112 for the medication, and that doesn't merit a follow-up telephone call???? Puh-lease! I am taking my business elsewhere.