Bad experience - they lie about costs and their only interest is to keep you coming back in for more visits and try more medications for additional costs with no results. One person tells me there is no cost for a follow up visit and then SURPRISE .... there is a cost. Not only a cost for the follow up visit, but more costs because the original medication didn't work. So now "let's try this" happens for additional costs. And what was the vet's response when I told her that I was informed on my first visit that there wouldn't be charge for the follow up visit? "I don't get paid a dime either way - I'm on salary." Which translates to "I don't give a crap, I'm getting paid". The vet technician was no better. The first thing she did was try to SELL me flea/tick prevention before I even spoke with the vet. I refused to sign her documentation for the order saying that I wanted to speak to the vet first. What happened to the people that actually care for your animals instead of making a sale? VCA Promenade Animal Hospital ONLY CARES ABOUT MAKING MONEY. And they will continue to up-sell you until the day your animal dies. Which will be soon if you continue your care with this company because they just don't care about your animal, as long as you have money to spend.

Dr. Clarke is the most compassionate, intelligent and committed Vet I have ever had the pleasure of meeting. He truly cares about my pets and has worked with me when I couldn't afford a $2000+ surgery for my cat that tore her ACL and hurt her MCL (very rare I know but she is a little overweight). If you need a vet and are anywhere near the Univeristy and 44th street area, go see Dr. Clarke, you won't regret it!

Yeah OK stay away from the lies and deception this place dishes out.... They tell one thing, then slap you with a bill that is so wrong. They play with your emotions and lie to you to get you to perform some thing that no other vet or boarder by law has to do. Then when you go get your animal and the bill is not right they do not care, pay it or get out and oh yeah your abandoning your animal.. THIS PLACE HOLDS YOUR ANIMALS FOR RANSOM. Just be glad you can dispute your transactions at the bank... Shame on you for playing with people and their emotions... I will never go to another VCA clinic again and I will do my best to make sure that the LAUDERHILL location never gets another client.. RUN people before it is too late.

As a new bunny owner, I wanted to find the best vet for him. I called a couple of offices in the area that serviced bunnies and exotic animals and spoke to a few unpromising, unfriendly associates. I asked a couple of questions and they all responded with bland indifference to my inquiries; gave answers I could find online. When I called VCA Promenade Animal Hospital, I was connected with a cheery young woman who answered all my questions with enthusiasm and attentiveness. After making my appointment, the experience itself was wonderful. All the associates were super nice and Dr. L. Clark was so professional and helpful. I will definitely keep coming here for any of my little bunny's needs! I trust them entirely!

I absolutely trust and appreciate the services offered here by Dr. Gary L. Clarke, DVM. My dog had to get surgery on his CCL and I was extremely pleased with the quality or services, staff, process and empathy. The new facility is beautiful, fully-featured and well-staffed. I had taken my K9 family member to another vet as a recommendation by a family member and immediately returned to Dr. Clarke.