I travel to NY and Florida. I have used Banfield in both states without a problem.

Our new family member - 2,5 months kitten was vaccinated at Aventura Banfield, after tree days he was almost in coma and doctors there said he eat plastic or something so they need to perform a surgery on his stomach. (will not mention the estimate).. when we said we couldn't afford it and will go to another hospital, the estimate came down in triple! We went to another facility anyway, they run all the tests and let us know that our kitten has a virus and great infection which could not come from the plastic or other anything if he even swallowed it... he pass away in less than 24 hr.. Our previews 15 yo cat was dying from brain cancer (he lost his sight and sense of smell) and they suggested brain surgery as well.. They are not a real doctors, they are the sales persons in white... they not on the mission of saving your pet, nor really care about it, just money..... Will NEVER come to these "doctors". And we still wondering where from that virus and infection came from...

This would be the last place that I would ever take my pets. Upon arriving into the city, I picked Petsmart because they are a reputable company. However I found the staff unable to handle the volume of patients. I waited 50 minutes in an exam room, even though I had an appointment. I had to wait another 25 minutes just to pay my bill! The doctors were knowledgeable but have no connection with my cat. Every time I went (once a month), I had to explain his background because they had no idea about his condition, nor did they even recognize him. There was no personal touch. The prices were on the expensive side and they didn't have his medication available whenever I went. The desk staff seemed unfit to handle a busy position. They were confused and I had to talk them through what I should be charged for. I actually could have just walked out and they would be none the wiser. Everytime I called, I recieved the standard answer of "I will ask the doctor and call you back", although I never recieved a call back. My new vet had to leave several messages just to get them to send over his diabetic records, and even then, they were enable to send the results of his expensive bloodwork because they "forgot". My pet is important to me, so if I am paying them good money to take care of us, I expect professionalism, caring, and hopefully in a timely manner. At Banfield, there is nothing.