As a Miami-area veterinarian, I've had cause to send hundreds of my patients and at least five of my own pets to this hospital. If there's a complaint the cause is almost always the same: "We love the care but we hate dealing with the money thing." As I see it, the problem is not the hospital itself but the money issue in general. Consider that the level of care we can now provide our animals is far more sophisticated than our ability to pay for it. This fact has a way of setting up adversarial relationship between pet owners and veterinarians, especially when it comes to the highest levels of care. That's why I too often see negative reviews for the best-equipped, best-staffed practices. Until we come up with a better way to distribute care to animals so that more of us can afford the amazing things veterinary medicine can do, I foresee plenty more nasty reviews in this column. It's so sad––especially when the people there are so good. Dr. Patty Khuly