I have been a customer for more than 8 years, since I adopted my dog and cat. REcently I was fostering a dog, and also brought him here. The place is clean, and they are significantly more expensive than other vets in the area, however, my expectation is that that with that additional cost a certain amount of customer service will abound, particularly for long time patients. I became suspicious that they take a careless attitude when my dog had a dermatofibroma removed from her neck, and it became infected, despite my best care. Just recently, they are unable to accomodate a simple request for a refill on the same med that they always prescribe, when I bring her for a 200 dollar, 4 second visit. I understand that they need to make a buck, but it is impossible for me to bring my dog in right now bc of my work schedule, and they are being very unreasonable. I cannot help to think that it is motivated by concern for money, instead of the my dog's health. I would like to point out that I never miss an appointment, and have never made such a request. I plan to change over to Ivanhoe Veterinary clinic. It is just not a nice way to treat a long time patient, and it makes me feel like they have no relationship with me or my pet, just my money.

Per a recommendation from a friend, I took my dog there for his yearly checkup in the Fall of 2012. The reviews below are correct- the place is clean, the waiting room isn't overwhelmed with animals, and the staff is friendly. The price though, is not just a tiny bit more expensive than your typical (but still thorough) vet. From what I recall, his checkup, 2 run-of-the-mill vaccinations and blood work and a 6 month supply of flea/heartworm medication was just under $400. I understand that the price of medications and vaccinations vary, and some people will gladly pay a bit extra for a more pleasant experience but, I don't think that translates fairly into their bloated pricing.

Great staff! Very friendly receptionist! The doctor took a lot of time with my pet and explained everything in great detail. I couldn't imagine taking my dog anywhere else!

Dr. Dempsey is the best. Always takes good care of my dog.

Dr. McCully has seen six of my sweet fur babies now and has always been amazing! She is very thorough and explains things on "my level." :) I have had a wonderful experience with my pets being operated on, being boarded and having check ups and vaccinations there.