I brought my pet here when I thought I had no other choice. I walked through the doors with the worst expectations in mind and walked out with my head held high knowing I made the right decision for my fur baby. The staff was super reassuring and sweet. Some of the best service I have ever received, especially in the circumstances I was in, stressed and scared. I appreciate them and I now know it was the best choice I could have made.

My wife brought a dying cat she found on the side of the road into Pet Emergency asking that it be euthanized immediately because it was suffering badly after being hit by a car. The cat was brought to the back room by a technician. At least five minutes passed before the technician came out to ask if the "consent to euthanize" was signed. When my wife complained that the signing should have taken place when the cat was brought to the back room, the receptionist rudely suggested that they go elsewhere. The paperwork was signed and more time went by before my wife heard the cat shriek. Our veterinarian tells us that many other pet owners have had the same bad experience. My wife has volunteered in animal rescue for 20 years and highly recommends anyone NOT to go to the Pet Emergency on Northlake. Go to the Veterinary Specialty Hospital on Hood Road if you love your pet!

I have a 7 year old Chihuahua which was attacked by a pitbull/mix early in the morning a week ago. Dr. Thomas and his staff performed surgery to remove Napoleon's spleen and a great deal of his intestines which were severly damaged. I can't thank the staff enough for their compassion for both me and my animal! They kept me updated to progress throughout his stay with them and made sure I understood his care at home when released. Past that, they called to check in on him which I felt was going above and beyond. They understood that Napoleon isn't just a pet ~ he is my family and they treated him as their family. I hope that I don't have to have emergency care for my dog again but know that I will trust Pet Emergency should that happen. Thanks Dr. Thomas and staff!

Thank you Pet Emergency for taking wonderful care of our feline son, Foxy. Dr. Wes and the staff took immediate action when our Foxy was unable to urinate due to bacteria blockages. Foxy has expierenced this problem before and he let us know he was in pain. We rushed him over at 7am on Saturday morning, Dr. Wes answered all of our questions and put us at comfort. The nurses and staff at Pet Emergency are super professional and I knew our Fox would be just fine. Foxy is home now resting on the couch in his favorite spot. Thank you, thank you and more thank you to the wonderful caring staff at Pet Emergency and Referral Center.

My dog had a dislocated hip, these guys wanted to perform surgery right away and planned to charge me $8000. Fortunately, I decided to shop around and found that regular vetrinary surgical centers only charge $1200 for the same operation. Shame on you Pet Emergency & Referral Services on North Lake Blvd!