DO NOT COME HERE IF YOU EXPECT REMOTELY GOOD SERVICE. They're always behind schedule and there really is no relationship built with the veterinarian and the owner/pet. Neither did they even care when I expressed all of my concerns about my dog Pugsley because I had to urgently take him to this pet hospital since he had diarrhea with blood in it. Once I got there, I wait around 1.5 hours to be seen because there was only ONE vet at the hospital that Saturday. This vet was probably the most immature professional I've ever met (what an oxymoron). I took a picture of the my dog's fecal matter to narrow down what could be his ailment, to all which she had to reply with was a wrinkle of disgust and a comment on how that must have been tough to get out of the carpet. Honestly the last thing I would be thinking about would be the freaking carpet!!I didn't come all the way here in a rush to wait like an idiot to talk about carpet stains. And that's not even the worst part. She was intent on getting me out of that door as soon as possible. She didn't even put my dog on the examination table, just palpated him briskly in his abdominal area while he was on the floor and just observed his behavior and noted how he "looked fine" since he didn't react as if he was in any sort of pain. This whole thing probably didn't even take more than 5 minutes. I was given stronger antibiotics since he didn't successfully finish his previous ones plus a prescription for a diet dog food which I had to purchase since it was not covered by the pet program Pugsley has. It also wasn't able to cover x-rays which I WISH I could do, but cannot afford to pay $200 up front. Will definitely cancel this "wellness" program and will be calling up a different (and better) animal hospital where Pugsley can at least get a more thorough examination plus an attentive team than just being ushered out of the examination room in 5 minutes compared to the pointless wait. And they never even bothered to call when they said they would to inquire on Pugsley's progress with the medication.

Do not come here. no customer service and they will make "strongly suggest" services, even surgery that your pet does not need... If you are locked into a contract with Banfield wellness plan, then go to the sunrise banfield hospital. they are better over there

You can compare Banfield to a manufacturing plant/factory. Pets come in and out like clockwork. There will never be a personal connection with your pet and a loving vet. The vet turnover is high as well, so that relationship you crave for between your pet and a reputable vet is non-existant. Along with this, your are just a number. Your relationship with the company doesn't matter, they don't care if they lose you and will never attempt to share a high level of customer service with you. They will reel you in with "wellness plans". If only the value was truly there! It seems like an excellent idea at first because WOW all shots are covered, a dental cleaning, and unlimited office visits. You are spending $300-$500 a year on this just to feel that safety net that you have those services for free. When the time comes to count on them though, the additional charges will start appearing. "This" is not covered, "that" is not covered. We will give you a discount on the overpriced medicines. Need complicated procedures? You'll have to go to a specialist not associated with Banfield -- so add on those costs on top of the wellness plan. What is more entertaining is their antiquated system for keeping your pets records. God forbid that you take this pet from someone else that has them on their current wellness plan and you move. You will NOT be able to start them in your name unless you renew the plan and move them to your own record (if the previous owner has other pets they kept on the same account) unless you start completely fresh. Their system and their employees refuse to move over their records to your name. They will only put a note in the system. Many times, these notes are not even read by the employees taking care of your pet. So if there's an important medical note on the previous account where the old records lie and they didn't read it, your pet's health is at stake. If you call corporate offices, they will tell you that they do not have supervisors or managers you can speak with. When asked who they report to, they will tell you they report to no one and call an automated system if they are running late or need any HR related assistance. So there's no accountability, there's no one you can speak to if the regular reps you speak to on the phone are not assisting you. There's no one to escalate a call to if the rep on the phone is mocking you, laughing at your requests, and being outright rude. We have experienced this type of behavior more than a handful of times. And if you show any kind of attitude, they will cancel your wellness plan without telling you just because they feel you gave them a hard time with a reasonable request for help/support. On top of all of this, Banfield will overvaccinate your pets. When they tell you your pet needs ALL the vaccinations, that is FALSE. Read up on core vaccines and the dangers of all the "extra" vaccines that Banfield will push onto your pet. If you are looking for a lasting, loving vet to create a connection and history with your pet -- Banfield is NOT the way to go. They are a factory. They have no customer service. They treat you like utter crap and are the most unprofessional medical facility you will ever encounter. My stories are not the only horror stories out there, you can find plenty doing a google search. Don't be suckered in with their wellness plan. Find a vet that will truly care about you and your pet. Find a vet you can tell someone "I've been with Dr. XXXXXXX for the past 10 years, they are great". You won't find that at Banfield, I promise you.

Every time i go to this banefield hospital there super friend to me and my dogs. I will not change for anything and service is fast for a hospital.

Do not leave your pet alone with any staff members at any time...this location is filked with incompetent children