North Bay is the best vet I have been to and I've lived in 5 states! Dr. Adler REALLY takes her time in examining your pet and most importantly, explaining things to you! Even when it's not something necessarily wrong, she explains what she's checking for and why, so you are constantly learning more and more about your pets health, both GOOD and bad. In addition, my Lexi has had a history of seizures. They are not severe and they do not affect her organs at this point in time, nor does she lose consciousness. Instead of immediately recommending medication like the other vets, she recommended bloodwork to check that her organs were not being affected and based on the severity and type, suggested that we closely monitor and if they increase in severity, length, etc than we could consider our options. Seizure medication can have several side effects and is a lifelong medication that is also expensive. She took not only my pets health into consideration (what may be worse, occasional seizures for 1-3 min or lifelong medication with potential side effects) as well as my pocketbook. She also does not push for services and vaccinations that are unnecessary. She realizes most of us don't have several hundred dollars laying around and always walks through her suggestions step by step, highlighting what is crucial at this time, what can wait a little longer, or other options that if I can afford, will help clarify the picture but aren't necessary at this time or may never be. For vaccinations, they take the time to truly learn about your lifestyle and what your pet really needs based on that lifestyle instead of pumping them with unnecessary vaccines. The staff is friendly, office is friendly, hours are great, and most importantly they are ALWAYS loving on your pet! During and after examining Lexi, they are always holding her, petting her, walking around the back with her while they grab some paperwork. They truly bond with your animal. They even have pets there for adoption sometimes! The amount of time, dedication and EDUCATION Dr. Adler provides is invaluable. After trying a vet "closer to home" and bringing her back to North Bay after the issue went unresolved and receiving such dedicated one on one time without being rushed (not to mention they prescribed meds for something that wasn't even the issue), I will continue to drive 45 min to 1 hour to bring Lexi here!!!

There is sometimes a conflict between their business model and their professional veterinary practice. You expect you can trust that your veterinarian office is advising what is best for your dogs and you, not what is best for his profit margin at your expense. But the office generates reminders that indicate tests, etc., are urgently due, when in fact sometimes it's only that this office recommends them--sometimes twice as frequently as the national consensus/government guideline. Their office staff is a mixed bag. Usually great but sometimes . . . not so great. (One person was unpleasant once.) The veterinarians themselves have been excellent. Link is very experienced, quite sharp, and friendly too. Dr. Moran is new to the field but thorough and very nice. She also loved my dogs. That's a good thing about the office staff as well: most of them genuinely loved them, fawning over them a great deal, which made their visit more fun than scary. Note: I previously had a more negative review on here after the aforementioned single unpleasant experience, but a subsequent visit was exceptional, so I was compelled to update.

Not only is the staff sensitive to my unique needs and situation, but they all genuinely care about my animal. Doc even took time to acquaint himself with my dog by playing with him. We are definitely North Bayers for life.

We have been coming to North Bay for 9 years and wouldn't change vets for anything! We have 2 elderly cats and I attribute their excellent health to the care they get at NBABH. The girls have seen several of the docs and all are great. We board the kitties about 6 to 8 times a year. The kitty condos are spotless and the way the staff speak of your pet you know that they interact with them every day. Would recommend North Bay to anyone looking for veterinary care.

I don't know about the other vets there, but Dr. Peter Helmer is a world renowned exotics vet. He lectures and consults all over the country. He is one of only about 150 veterinarians worldwide that have demonstrated the knowledge and expertise necessary to achieve board certification in avian and exotic veterinary practice. He treats and heals animals that many other vets would let die. For some people that is a suitable response to their pet care. For others who are willing and can afford to pay the cost, this facility offers the professionals and the specialized equipment that can care for animals that would otherwise not be helped. It is expensive - and if you have an ordinary, young, healthy pet (who never gets himself hurt or eats weird things etc) it might not be worth it to you. There are other good vets who charge less. But if you want the finest (at least in exotics care) this is the place to go.