We took our new puppy here to get his first check up. I signed up for the Wellness plan and it all seemed ok at first. I spoke with Winter on the phone who understood everything, laid it out easily for me to make the choice, however once we got in the room with the Vet Kimberly Campbell, it went down hill. Our pup had red mange. So she wanted to run all of these tests on him, and I stopped and said no. She also wanted us to buy all these unnecessary products (12 medicated wipes for 11.99 = 1.00+ for each wipe!) Which was ridiculous. Instead of giving us a full bottle of Ivermectin, she gave us less than 1/4 the bottle and told us to come back in 2 weeks for his boosters. Well, this is after telling us, yes he needed to be neutered earlier and no rabies shots can come at 6 months. At the end, the billing was screwed up. The receptionist charged me for the ear swab that was included with the wellness plan, and then said she'd give a credit for the next visit, after arguing me about it. Seemed fine... We went just yesterday for the refill and boosters. and guess what?! New vet! Dr. Ropper was his name. He gave our pup rabies shots at 3 months and also told us not to get him neutered until after 6 months?! He recommended a benzoyl peroxide shampoo for our pup with the itching, but they were out of it. AND the refill? Well... they ran out of that too. The billing? Well, the girl that said there would be a credit was there and never put it on the account so I had to discuss it with the other receptionist who was really sweet, Ashley. The only person who made our visit delightful was Paris the vet tech. She understood what was going on with out pup...

I got my first puppy in July after going to many pet Hospitals I found Banfield on Peachtree RD...it has been Nothing but amazing... The staff is top of the line. I am on the wellness plan( less the 25 a month and it covers so much more then any other vet clinic offers)and have not had a prob. at all..I was in there weekly it seems like my first 4 months and never had to pay anything but meds for my puppy. I think if PinkWasabi could have called the customer care line they would not had had any Probs.