Banfield Hospital doesn't care about animals. Their website says that Saturday hours are 9:00 am - 6:00 pm. My mini dachshund had a ruptured gland on her rear which was painful and looked dreadful. I got to the hospital at 5:40, waited (actually, I was ignored) at the desk for 8 minutes until I finally called out for service. I was told that they "weren't taking walk-ins". I asked them what time they stopped taking walk-ins and seems there was no set policy. I said, your website says you're open til 6:00 and it isn't 6:00 yet. They just said "sorry" --really rude and uncaring as if I had a lot of nerve bringing in my sick dog during their office hours. They didn't even ask what was wrong with my dog (in my arms) but said try an emergency clinic. The Atlanta Pet Rescue volunteer in front of PetsMart told me that Pets are People Too is closeby. I went there and Anabelle was treated within minutes. I'm moving here from Florida and will NEVER take my dogs to Banfield (had similar bad experiences in Florida with this franchise). Pets are People Too has my business (and their rates were good too, even though it was during emergency hours by the time I finally got there).

Dr. Freshwater is purrfect! :)

Okay guys. Your dog isn't the most important dog in the world. People seem to think these doctors should be way nicer than the ones on your HMO. Well my HMO sucks and the doctors here were way nicer than anything I get personally. I signed up for the wellness plan at a different location, and I am so glad I got it. My dog got stung by a bee and his little face started puffing up like crazy. I brought him in, they grabbed him and took him to the back room. They handled him right away, which I like, but they didn't tell me what was going on. After a while they came out and my dog was calm and happy and the swell went away. They tried to up sell me on medicine, but admitted Benadryl works as well (I appreciated the honesty). I went a few weeks later for a standard check up and made an appointment and got up set when I had to wait. Only to find out there was a dog there that got attacked by another. It was in bad shape as it left and some lady got ticked when they called my dog next. Sorry lady, there's a dog in behind us with open cuts and is clearly in pain. He goes in front of your obnoxious poodle who sneezed once two days ago (clearly nothing wrong with it). That's the rule. Bleeding animal in obvious pain > loud, dumb poodle. Thanks guys, My puppy appreciates you!

I have been here about 5 times and horrible every other time. They make you wait forever and they have a ton of doctors every time. Nothing is consistent. Worst customer service and a massive time waster!!!!

Countless times I needed to bring my cat in there for a urinary tract infection. They didn't know how to deal with him and some of his behavioral issues. Instead they hopped him on 4 meds. BUT during this whole process the staff was incredibly rude, short, and could not help me out with any of my questions. Doctors would send these nurses who couldn't speak in complete sentences to tell me what was going on with my cat. I finally pulled my cat off everything and took him to Ansley Animal Health, so much better. Go there. Banfield lacks experience and class. Totally pathetic.