I was referred to this vet because they do house calls and we have an alpaca that needs a visit for some skin issues. I called and asked if we could schedule a house call with Dr. Zager and the lady who answered the phone was quite rude. Her exact response was: "Nope, not possible. He's not in and won't be for a week." Me: "Um ok thanks?" Pretty poor/rude customer service if you ask me. I'm not usually one to complain, but come on. At least suggest scheduling in a week?
My three grown dogs and three puppies were patients at this hospital. The puppies had all their shots at their clinic. When they were a little over 6 months I boarded them there. The three puppies were boarded together and within a week of returning them home, two of the puppies died of parvo. The doctors denied that it couldn't be parvo so they did sanitize the facility, the kennel, the cage the dogs were held in while being treated and they were in the same area as others dogs when they were sick. It was confirmed it was parvo but the refused to let me see the report. I paid for the boarding, I paid for the dog's treatment and nothing. I sent them a letter they never responded. When I took the other dogs in to be tested one of the tech assistant said something about them having been inbread, like they were worthless. This was not true but I was shocked. My determination is that they didn't give them all the shots although I took them there and paid for the shots, then refused to admit it, and never spoke to or apologized to me for killing my two puppies. You never expect to kennel your dog at your vet and it would die.
A vet that really cares! We came from out of state with a very sick dog when we arrived we needed a vet and picked this one because the ratings were good. The ratings are a under statement to how good this vet really is! Thank You very much our Husky got better within our stay!
While visiting the area with our horses in October, one horse stepped on a copperhead and was bitten. We took the horse to Ocoee Animal Hospital. We were met promptly and the horse was quickly looked at. Fortunately it was a "dry bite" so no damage to the horse. However, being from FL, snakebite, and first time visit I was expecting a temendous bill. I was surprised to have a very, very fair bill. Service was excellent and every single person there was nice.
