Singed up for a cat wellness plan. They don't tell you that you can cancel in 4 days for full refund, and in 90 days to cancel the remaining plan without pay. Also, when I wanted to cancel after 90 days, they said to keep the plan is cheaper than paying for all the services received. All the services received did not add up to what they said it was but they confuse you with the terms they use, wouldn't go over each service to give exact price, then you get transferred, then no one wants to talk to you, and you just go in circles.... Will never go back again.

Our little chihuahua was attacked by another dog while we were at our lake house in SC. We took him to Banfield there because we knew there was one near us at home and thought it would be easy to work with both offices. NOT!!!! One of his sutures came out on day 2 after attack and a $600 bill and the Banfield in Buford wanted to charge me a new office visit plus full price to fix a suture that I believe was not done well. (The dog is barely moving, so I am not buying that he untied it...) They seem to only care about the money and not the animals. I had no problem paying to have it fixed (even though again I dont feel it was his fault) but the fact that they wanted to charge a new office visit AND not cut me any breaks was just unreal! Banfield is Banfield, right?

I decided to take my dog there on a Saturday because I had just found a second tick on my son. My regular vet was closed and I wanted to get rid of all the ticks.I waited for an hour before the nurse even came in the room. Then I waited 20 more minutes until finally I left. HORRIBLE service, unfriendly nurse, and they did nothing to keep me as a customer. According to other Internet reviews about them, they pretty much suck all over the world.