I toke my dog here after a severe injury from another animal in the neighborhood. I have been to the office several times before but not for anything major...typically just grooming and immunizations or shots. I called ahead because he was injured very badly and losing a lot of blood. When I arrived, I was immediately taken in the back office to wait for the Dr. I waited about 30 minutes- even though I could hear him right behind the door and there was no one else there waiting but me. I felt awful for my dog- just like a family member to me. I felt like they showed no compassion at all. My dog didn't like any of them including the Doctor. I left him overnight for stitches. I picked him up , he had the stitches but was very upset. I asked when he was given pain medicine, the front desk receptionist advised he wasn't! It was an additional cost of $6. I paid it but I thought that was an awful experience to have surgery on a dog and not medicate him after he awakes. I asked for the doctor to come out and advise on how treatment should be handled at home. He would not come out- he advised me to read the instructions first. Bottom line---- I would never use them for an emergency again!!!

Great results from the surgery but HORRIBLE follow-up and HORRIBLE Customer Service---went for our follow-up visit and the vet was not even there to tape my dogs ears. Appt. was at 10am and after waiting 45 minutes was told the Vet would arrive around 12:30. I drove an hour to the appointment!!! There was no office manager to discuss the matter with-----so since I had to return to work an hour away I'm forced to pay a local vet to complete the follow-up that I had already paid for with Spring Lake. Am awaiting a call from the vet as I feel I have not received the services that I paid for. WOULD NEVER RECOMMEND!!!

I took my 2 year old pitbull to be neutered here. When I dropped him off, there were three employees at the desk and none of them greeted or said anything to me until I said something to them. They were very unprofessional and slightly rude. I called to ask if some one else could pick up my dog because I wouldnt make it before they closed, and they simply said 'ok' without asking who would be coming. They could have given my dog to any Joe Schmo who came in asking for him. When I dropped him off, I gave them the coupon I had from SpayGeorgia, and when it came time to pay, they had already lost it and tried to make me pay full price. They tried to not give my leash back, saying I didnt drop him off with one, which was a lie. My dog also smelled disgusting like he had laid in his own pee for two days, and I couldn't even give him a bath because he had just had surgery. I will never take my dog back here again.