My wife Ashley and I have used this location for over three years and have had wonderful service. We have had two dogs fixed there without problems. I highly recommend the entire staff, I would give them two thumbs up.

horrible horrible horrible. and that does not do it justice. my dog is on the wellness program which means he is supposed to be able to be seen. he got an injury and when we took him there right before they opened we got turned away with them telling us they were to busy to see him. i ended up going and spending 136 dollers at a true vet to get him taken care of. and on this plan his nudering is included in what i paid for but they inform me that my 1 year old lab that weights 52 pounds is overweight and there will be an extra charge for his nudering. after talking to their corporate office it is clear that all they want is your money and when they got it they find a way to get more of your money. i will never have a pet going to them again and if you love your pet please stay away from banfield.

Horrible service. First they gave me the wrong appointment time, even have a witness to back it up. When I arrive I wind up waiting over an hour before even being called to the back and there was no one else in the lobby. One woman had already been seen and was waiting for 30 minutes to even pay after being seen by the vet. They appear to be short staff. They need to get their stuff together.

The facility is clean however, this Banfield location has horrible vets! Some of the vet techs are nice, the red haired one (Jennifer, I think is her name?) is the sweetest, most helpful...(I have no clue why she works with all those assholes). Everyone else I spoke with was unfriendly and stand-offish. If you're bleeding money and willing to put your baby through pointless tests, go here. If not, run. All the vets care about is taking your money. The first time i visited my cat HATED the vet (old man, forgot his name) hissed and everything, they demanded I get her shots and wouldn't let me leave until I did so..the second time, I had Dr.Baker. Two words: Useless and rude. The minute I said "I don't have much money at the moment" she wouldn't even look at my cat..and I paid for an exam. Which means they look at the teeth, eyes, fur, listen to the lungs, etc. She did none of this. All she did was "advise" things since I couldn't afford to run tests that I didn't even make the appointment for. Much more, but Id be typing all night. Overall, this experience was insulting and they didn't help at all, waste of time. I don't recommend this location. Sweetwater Animal Hospital is a much better choice!! Very friendly and cooperative with anything you need !! Its on Lee road, not too far!