My overall experience with Luv My Pet has not been entirely bad, but they definitely need to work on their customer service. I took my dogs to one of their on site pet clinics in July and the experience was great. The service was fast and everyone was polite and friendly. My problems came after I lost the certificate of vaccination. Today, I called to get a copy of the certificate and was treated very unprofessionally. This person, I believe her name was Emma, was being rude to me when I was trying to explain my issues to her. It started when she asked me for my phone number and couldn't find it in the system. She asked me was that the only number on my account. I told her yes, and I began to explain to her that my dogs received their shots in July. She told me that "I'm not saying your lying but that number is not coming up." So, then she began to get extremely rude when I asked her how long does it usually take to mail out the certificates (this is after she found my phone number). She then told me "Do you want it by fax then because it takes however long it takes". I asked her was I bothering her by calling and asking for my pet certificate and she said that I couldn't talk to her that way and that she was not going to assist me if we couldn't have an adult conversation. I told her that she was only upset because I responded to her like she was responding to me and I told her that I didn't want to speak with her anymore and that I wanted to speak with the manager. Guess what, this unprofessional person was the "supervisory manager". I told her she was being unprofessional and she hung up the phone in my face. Although I had a good experience with the pet clinic, I would advise not going to them because if you have a problem you may end up on the phone with someone who doesn't value customers.