Do you enjoy paying unnecessary amounts of money to find out nothing about your pet? If so then this is the place to go. These people are total rip offs. DO NOT I REPEAT DO NOT let them trick you into any type of plan to provide services for your pet. They trick you into thinking you will save money in the long run, which you will not! If you come across anyone named Victoria Bell then take your pet and run as fast as you can because this lady is the epitome of a bald headed ghetto hood rat. The staff that examines your pet before the DVM comes are hired directly off the street with no type of professional training. They teach them what they can in about a week and throw them out there to work. My advice is to not even walk in front of their counter when you are in Petsmart because they will try to suck you in so they can get bonuses. This place is an embarrassment to Petsmart.

My dog was fine! I brought him there and all hell broke loose. He has been diagnosed with heart murmur with fluid around his heart. I was then double charged for something that was included in my benefits. My Mother was told to pick him up at 3:30 and 4pm I received a call saying that he hadnt even been seen yet. Seriously Banfield...WTF!! Then on top of it.. he gets prescribed a medication for "preventative care" that costs $50 a month that makes him sick. Poor dog hasnt been able to keep anyting down including water for the past 3 days. He is completely dehydrated and energy level is NULL! You will do better looking up your dogs issues on the internet and figuring it out yourself!! Did I mention that the office manager is the absolute WORST over the phone but will grin like a beauty queen in your face!