Warning! Don't bring your pet here! Each Banfield is separately owned and the vet/owner is not good at this location. Go to Johnson's Ferry Banfield location instead. Here is my experience - I brought in a dog I just rescued that had heartworm. The vet wanted to administer very dangerous heartworm shots without doing an antibiotic regimen first. I have done this before so I know how the treatment should be done. He insisted that his treatment was the only way to do this - which isn't correct and in fact, won't even completely kill the heartworms. The American Heartworm Society has a treatment protocol that is proven to do the best job but it takes more time. This vet just wants to get the dogs in and out in the cheapest way possible. Disgraceful really. I refused the suggested treatment and then took my dog to the Banfield on Johnson's Ferry Rd in Marietta. They knew the correct treatment protocol and even had some treatment suggestions to add with the latest finding.

PLEASE DO NOT BRING YOUR PET HERE!! My husband and I are having a horrible experience with this Banfield. We relocated from Texas and we were very pleased with the Banfield services out there, this one though will steal from you because it is privately owned and they can make up their own rules. This Banfield called me to schedule (what I thought to be) a routine check-up and upon dropping my dog off they automatically renewed our dog's insurance/contract which wasn't even up for another 7 days without ever asking. When picking him up they made us aware of this and stated that the alternative would be to pay for the full service ($400!!). The reason for this is because he was past his 2/year check-in. SO - WHY did they ever call me in the first place to schedule an exam when it wasn't needed? Obviously, it was just to try to get our money and create a situation like it has. I'm sure we're not the first ones they are misleading. It's not right to trick your customers, I will not let them steal another $300 from me this year (because they have me locked in this contract), and we want to warn other customers who love their pets! Even the guy at check-out said it was wrong that the girl renewed our membership without asking. If we would have been informed before the service we wouldn't have dropped our dog off there. We were given their corporate number only to be rerouted back to this Banfield (again - b/c it's privately owned). Very sad and this is definitely not the last they'll be hearing from me. If this does not get resolved we will be making a case out of this.

Saturday, September 30th, 2012 I attempted to schedule an appointment same day with Chelsea at Roswell location and got a call back 15 minutes later saying we could not bring out dog because he's a risk and has to be put under for a vaccination. It was because another Banfield labled him as a risk and did not take into consideration the other visits which were fine. I finally agreed for the following day to make sure we got him his shots. When my husband (fiance at the time) dropped them off, they denied him service stating we needed to extend our Wellness enrollment. They called me since my name was on the account and told me that we would have to out of pocket unless we extended out plan for 12 more months. Needless to say, Husband had to go back and get him. Today, I had to file another corporate complaint because Banfield has automatically deducted two months from an automatic renewal that I never agreed upon, DESPITE BEING DENIED IN OCTOBER!!! I definitely do not recommend their services. Protect your pet and pocket!

HORRIBLE! These people told me my cat was pregnant when she had FIP, and she died from it (the fluid building up in her abdomen) yesterday because I had no idea what was wrong with her when she first showed symptoms and I took her to these horrible vets. Only go here if you want your pet to die painfully.