I am utterly disappointed in VCA Animal Hospital. If you're looking for a vet that is invested in the overall well-being of animals, this is NOT the place. They not only charged me almost $20 for a single sedation pill so I can catch a feral cat, but they refused to give ANY discount at all for the neutering. I am participating in a catch, neuter, and release program in my neighborhood in order to fix a growing cat population. I explained the entire situation to the vet's office and asked if they would consider any type of discount - 5%, 10%, or anything at all to help with the effort. I received a flat out, "no". The tech I spoke with in person was dismissive and rude. I was shocked that they had absolutely no investment in this venture at all. Then I looked into the actual pricing. It is DOUBLE other offices! In short, I would ask that people support vet's that care about our animal community at large. I was, of course, willing to pay any out of pocket costs to the vet. I was just asking for a discount off of the profit. No luck. Please consider going to a vet that is driven by compassion. Surprisingly, this one seems to have none.

I have had two dogs as patients at this facility for the last 9-11 years. First few years were excellent. Last couple have been ok but I defiantly noticed a change. Last month my wife and I adopted a new puppy. After going to the facility for shots etc she came to me and said that she was very unhappy and that we should start looking for a new vet. I told her had to have just been a bad day for the practice and cut them some slack. Wellllllll they finally lost us for good. It came time to get the new puppy fixed. Being budget conscious folks we wanted an approximate idea of how much it was cost. My wife was informed that 1. they would not give us an estimate over the phone and that 2. We were required to come in for an office visit before they could provide us a quote. I have been a pet owner for over 25 years and this is the first I have heard of this so again I assured my wife it must have been the person she spoke with so I called and left a message for the office manager. No return call. We call today and ask to speak with the vet. Again no return call. VCA Roswell I hope you read this because you have lost our family for good.

I have been to this hospital twice and both times were complete nightmares. The first time they treated me with complete disrespect the entire time. They were acting as if i mistreat my dog... accusing me of not feeding her properly etc.. (I always feed my animals top of the line food and I had just rescued this one from a kill shelter). Then they didn't weigh her so when I tried to order her Heartguard online- they didn't approve the prescription because of complete negligence. They literally said "we forgot." I had to weigh my dog at home and send them the information. The second time I went in (this is a year later) I was again trying to order her Heartguard. They said that all I needed was a test for Heartworm and quoted me "about 14 dollars" to have her tested... and they said I didn't need an appointment. I went in a week later, was greeted with a horrible attitude from the young girls at the front and then they told me I actually did need an appointment which was over $50.00 and the test was $40.00. They told me this all while questioning who I spoke to on the phone. Their doctors are irresponsible, the people who answer the phones are incompetent liars, and the young girls who greet customers have terrible attitudes. I wasn't even apologized to or anything... I should of known not to give them a second chance.

The staff is friendly, though the receptionist wasn't much help the morning I brought in a stray cat I planned on taking in. For a full exam, eye medicine and ear mite medicine I paid about $400.00. I called this morning because I desperately need this cat neutered (he started spraying everywhere when confronted with my current cat. It was clearly territory issues). They charge $217.00 to neuter a male cat. Are you serious? No really, are you serious? That is absolutely absurd. They stated it was due to the blood work needed (even though he JUST got blood work a week ago) and for the anesthesia etc. How do you justify that kind of money? I mean like I said the staff was nice but I can't believe their prices. I will not be going back. The Humane Society (while you have to wait a number of weeks to get in) only charges $20.00. Not everyone is made of money in this area.

I love all the staff at VCA Roswell animal hospital. We see Dr Katz for our two boxers and he has taken great care of them over the years. He always listens to me when I bring my 9 year old female in because 'there's something wrong' even though I can't put a finger on what it is. She ended up needing knee surgery and is now back to her youthful self playing and running. I can't say enough good things about this office. They're wonderful.