I am not sure if they hate animals or their owners or both. My experience with Gentle Vets is that they are liars and cheats and animal abusers. NEVER AGAIN! The Office Manager is extremely rude. they treated my animal poorly She have been to the vet before and had her teeth cleaned before and was just fine afterwards. After going here she was traumatized for several days, had diarrhea and hide under the bed. They charged me double what they quoted despite the fact that did not do anything extra or more than was scheduled. In fact they said she was easier than expected. THEY REFUSED TO EXPLAIN THE CHARGES!!! REFUSED!!!! UNBELIEVABLY RUDE!!!

I am a dog lover. I have 3 dogs and have been to just about every vet on the island living in Hawaii for many years. Gentle Vets is the BEST on the island for top quality, professional care. I love the staff and the vets. If you are looking for a vet that is a "cut above the rest", look no further! Gentle Vets is the one! They saved one of my dogs from a debilitating disease by simply operating on him, when other vets wanted to just give pain pills.

With a new golden retriever puppy, working with veterinarian Joe Edhlund, a golden retriever owner himself, seemed logical. After an initial promising discussion, in which he encouraged my calling with questions, and with my puppy enjoying their “puppy kindergarten”, the experience turned sharply sour. Over the space of two weeks or so, five or six phone calls were placed to him. Not one was responded to by him or his staff. My questions were vital to the good health of my puppy. This abject lack of professionalism should be a severe warning to anyone seeking sound veterinary help, and it discredits the practice of veterinary medicine.

Gentle Vets Hawaii Kai Pet Hospital is truly AMAZING, in more ways than one! Dr.’s Joe & Mariel Edhlund are extremely skilled, knowledgeable, caring, and compassionate. They take the time to explain diagnoses, procedures, medications, etc. I never feel rushed and I never leave an appointment with questions. Michelle, Office Manager, is very organized, patient, and supportive. She makes certain that all of my insurance claims are processed. The hospital features state-of-the-art equipment, ensuring that each visit is thorough. I have complete peace-of-mind knowing that they are available 24-hours a day, 7-days a week.

I had an emergency with my puppy and they operated 24/7. It's no exaggeration when I say that they saved her life. Thank you, doctors!