We had been taking our pets to Makai for about 2 years but we will not be going there again. Makai is pretty much like most animal clinics, very pricey and more concerned about the bottom line than really trying to provide the best service. We had discussed changing vets after our last appointment because as usual, the vet was behind schedule and we had to wait. None of our animals really like to go to the vet so having to wait a long time is not easy for either the animal or the human! When we were finally seen the doctor rushed us through the appointment, I’m guessing because he was so behind and needed to catch up. We paid the bill for ten minute of the vet’s time and after that we decided we needed to find another clinic. The service we were getting at Makai was not worth the money or our time. About two weeks ago, while at a neighbor’s party, the topic of pet care and vet bills came up. Two people said that they had been going to Makai but were no longer. It turns out that they left Makai after hearing that Makai used their business’s facebook page to intimidate and threaten a customer after the customer posted a negative review on line. We did not believe it at first but after searching the internet, we found out that that is exactly what Makai did. Who uses their business’s facebook page and other sites to harass and threaten a customer because of a poor review? Does Makai think that that is the best way to deal with customers who share their opinions? A really smart move on Makai’s part if their goal was to lose customers both current and future! We read the review left by the customer. What happened to that poor dog and the family was wrong, any way you look at it. Rather than dealing professionally and ethically, Makai refused every attempt by the customer to meet and discuss the issue. The customer has every right to share the information especially when it concerns infectious diseases and the inadequate care that their dog received. Personally, we are grateful that the information was shared. One comment left by Makia accused the reviewer of trying to ruin Makai’s reputation. It looks like the only one responsible for trying to do such a thing is Makai itself! Any professional and ethical business do not use intimidation and threats when dealing with their customers. People are smart enough to make up their own minds when they read reviews. People should not be threatened because of their opinion. Oahu is a small place and Windward Oahu is even smaller. Opinions, both good and bad, travel fast. I really doubt that Makai’s use of threats and intimidation will be viewed as a positive.

My family's pets have been provided care by the Makai Animal Clinic for over 40 years. We have been treated with nothing but respect and help during this time. They have been good to us and our pets.