Dr. Hein and his staff treat our dogs as though they are their own. Dr. Hein always gives us options and never pressures us to choose one thing over the other. He is honest and does not push us to do things that are not necessary and he always starts out with the most probable test/options first. We have never felt like we were being "nickeled and dimed" or overcharged. The staff at Heartland are wonderful, kind and compassionate. They are never "too busy" for your phone calls or questions and if they don't know the answer, they find it for you. Dr. Hein has removed multiple mast cell tumors from our boxers and they always heal well and without infection or complications. When we drop Nala or Rocky off for the day for surgery or other things, I am not worried because I know they are in good hands and getting love and attention!

One our dogs had a sudden emergency and our regular veterinarian was closed..our daughter called ahead to Heartland for my wife and son...Heartland worked us into their already busy schedule, did everything they could and were very patient with our questions. We ended up having to take her to surgery, and Dr. Hein and his staff stayed late to make sure that we didn't have to take her to the emergency clinic that we could not afford. We are so happy that our puppy is doing well and want to thank everyone at Heartland for their compassion and care.

I agree with the other post. I was pleased until Dr. Hein became the owner. He recommended a tooth extraction for my 12 year old dog that would cost $600-$1000! Who would pay that? Unnecessary tests, ridiculous rates. We now drive all the way to Monticello but it is well worth the drive to know that we are not being nickel and dimed for everything and overpaying for basic services.

Great Place to take your dog or cat! Why is it people only want to write negative comments. I found it my responsibility to respond and write my personal experience with Dr. Hein. Dr. Hein has been very professional with every encounter and procedure he had done for my family and our two cats. Anytime Dr. Hein makes a recommendation it is just that a recommendation and lets you make the decision. An example, our 15 year old cat began urinating very frequently so I took him in. Dr Hein did a visual look at the cat and presumed he was diabetic. He said to be sure we would need to do a quick test and we would know. Also he gave us several options on how to treat this. The most extensive options would be insulin shots daily and other invasive items. My family and I decided to just keep the cat comfortable and give him what he wanted. After I had brought the cat in several times and never did the test that Dr. Hein recommended he finally did one of the test for me and did not charge me just for our peace of mind. When the time came to put the cat down because of his illness it was a very difficult time in our family. Dr Hein and his staff were very professional and very empathetic to the situation. I could go on and on about several instances where I have been very pleased with his work and the way he handles situations. Anyone with a pet knows that it is very expensive to take them to the vet and the vets job is to give you all possible options to make sure your pet lives as comfortably for the short time they do. Remember all care is your options not requirement but the vets job is to make sure you are educated and informed on the situation. Please disregard the other comment who did not like Dr. Hein and judge for your self. I highly recommend him and his staff!!