My dog had a problem with not being able to control her urination. Even though I told the doctor my dog had an incontinence issue he still made me run a $300 urine test. Ridiculous! Then the doc said my dog needs meds. It's as easy as coming in to pick it up anytime. It's a hospital right? Except you gotta play 20 questions every time you need a refill. And....you better be home since they prescribed it- they don't know what medication your dog is on so you better know the name, the milligrams, and everything else. You also should know if it's a controlled substance apparently.. Wasting time on the phone and they never have any meds ready for pick up. 5 days for a refill? I worked in a very small doctor office before and we actually stocked medication. Yes, it's true so how does an animal hospital not know what meds they prescribed your dog. I mean that's not even safe I can say any medication really. Also- DR. Larson told me his dog is on the same incontinence medication too. Betcha he can easily grab a bottle on his way out the door but I gotta play a song and dance everytime I phone in a refill with the staff and wait 5 day for them to create a label. If you like aggravation every time you call then this place is for you.

We took our 6year old shih-tzu for a checkup and it was a great experience. the staff were super friendly, the vet explained everything (so we weren't lost in medical terms), before they gave our dog any shots they gave us the prices and all we did was ask. We also started on the yearly petsurance, its a great deal for a just in case and it comes with dental. thank you for such a great experience and hope to see us for our next appointment.

When you go in and your animal is in serious need of help, they say "it's 150 for exam". These people dont care about your pets, they care about your money. They make you wanna stay the the night only to keep adding to your bill. I came here for an emergency and it was the worst experience ever. I abhor them taking my dog and keeping him in there while i wait and sit outside, they're probably not doing crap back there but making u wait longer making you think theyre doing something, adding to your bill. I prefer this other hospital on joliet rd, it's a couple who dont ask you for money, they treat u nicely and ask, "how can i help?" instead of telling you the price for an exam before even saying hello.

I used to like this place until my last visit there.One of my dogs has troubles with walking and is in pain so I took her there.the doctor said she needs to take my dog to another room to examine her,she was back in 5 minutes and said she need to change her pants because my dog pooped on her(my dog has problems with doing her business as she cant stand that's why she accidentally pooped while she was being examined) Well I apologized and the doctor said she will be right back.So After 20 minutes waiting for her we went to see whats going on .On our way out I told one of the assistants what happened and she was pretty mad so she tried to find out what is going on and also find us a different doctor.at the end she told me she will have to reschedule us for another day which was 3 days later!!!

Took my dog there. He was in an extreme amount of pain when he would walk after a few min.other vet said it could be his stomach twisted or Lyme disease. took him there because animal welfare league said they were the best and had "PAYMENT PLANS". After bringing him back to me after several minutes. They said he seemed fine till he screamed out in pain again they asked if they should give him pain meds..how could I say no. They ttok him in the back and I waited a bit. About 30 min to an hour later a vet comes out and ask me what the problem was because he is not doin anything. But again as soon as they bring him back to me he screaming in pain they offer a X ray of he lower back and legs I say ok. Turns out they took 5 xrays from head to toe at 89$ a piece. Without EVER mentioning a quote. As soon as we are ready to leave with stil not knowing what the problem is they send me home with 3 different pain meds. Tell me they will call me tomorrow when they have another person look at the xrays. And tell me I owe them 700$.. wtf for xrays three prescription and a pat on the back? SO TURNS OUT THEY DONT HAVE PAYMENT PLANS THEY HAVE A CREDIT CARD YOU CAN APPLY FOR... they also never called me back I had to call them and they recommended me to a neurologist. . Why I dont know. So I tell her the vet at animal welfare league said it could be lyme and she says "Oh umm it could be that too" seems like they push this neurologist on people for everything. Point being they use ur weakness to gwt money I understand its not cheap to help your pet but paying out of pocket 700 dollars puts you just in as much pain as any animal. Luckily my father was there to qualify for the "CREDIT CARD PAYMENT PLAN"