I'm not often moved to write online reviews, but the service we received from Joe at Chicagoland Pet Cremation was absolutely exceptional. One of our cats died unexpectedly when we were away for the weekend. We returned on Sunday afternoon to find her remains and were extremely shaken up. Joe was professional and compassionate throughout our first call, explaining his fee structure clearly and offering advice on how to preserve our cat's remains if we chose to wait until Monday for pickup. He never tried to up-sell or pressure us in any way. When we eventually decided to pay extra for a Sunday pickup, he was there within 90 minutes. He honored our wish to keep our cat wrapped in her favorite towel and returned her ashes the next day. Throughout, he was courteous and caring, always asking after the whole family. Losing a pet is a miserable experience. What a relief to know someone like Joe is out there to help with one of the most difficult parts of the grieving process.