This is a great place! Before my dog came to animal dermatology center, he was miserable. His skin was inflamed and itchy. He scratched constantly. His regular vet tried antihistamines and steroids which did nothing to help him. Dr. Friberg gave him a patch test and determined his allergies. Now, he gets 2 squirts of allergy meds in his mouth. Voila! NO MORE ITCHING!
My fiance took my pet here this past week to discover what type of allergies he has and when I received the itemized invoice, the invoice was very confusing. There were 2 separate line items of charges and there was little or no explanation provided to my fiance when she left about the 2 columns of charges. When I spoke to the office manager about this a few days later, she claims that she has never seen 2 separate line items charged when an invoice printed. Plus, they charged me a separate $45 to ship the test they had performed (instead of them just indicating next to the description of the test that shipping was included and including this charge with the charge for the test). So, basically, I am paying for their costs to ship the test out (its terrible and a joke). The office manager told me how no one has ever called to discuss this, but I thought this was a terrible excuse. I asked to have it removed and she said they couldn't because it was a "vital" part of the test. Imagine that, they couldn't take $45 off of my bill because its their cost to ship it after spending over $700 with them for my 1st visit (and I still have to go back in 3 weeks for a follow-up). If you decide to consult with them first, get a line-by-line item description of all possible tests to be performed, including any products they give you before taking your pet here. As good as the initial exam and their thoroughness may have been, when you plan on spending this much money, you want to know what you are spending to take care of your pet. I will NOT RECOMMEND or REFER others to them because all it seemed the office manager cared about was their bill being paid, not keeping a good customer over $45.
We had a negative experience -- the facility was dirty on the day we visited. We witnessed a secretary snap at a paying customer. Then, the vet misdiagnosed our dog's infections. We paid a premium for this experience. Allergies are hard to treat but a primary care veterinarian may know as much and charge much less.
Name | Address | Facility | Today's Hours | Rating | ||
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Chicago Veterinary Emergency and Specialty Center | 3123 North Clybourn Avenue | Vets | 24 Hours |
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Eye Care for Animals | 3123 North Clybourn Avenue | Vets | 08:00 AM - 05:00 PM |
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Fox Valley Veterinary Dentistry & Surgery | 3123 North Clybourn Avenue | Vets | 07:00 AM - 05:00 PM |
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Chicago Veterinary Specialty Group | 3123 N Clybourn Ave | Vets | 08:00 AM - 06:00 PM |
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Eye Care For Animals | 3123 North Clybourn Avenue | Vets | Not Available |
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Roscoe Village Animal Hospital | 3131 North Clybourn Avenue | Vets | 07:00 AM - 07:00 PM |
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Chicago Veterinary Cancer Center | 3130 N Clybourn Ave | Vets | 07:00 AM - 07:00 PM |
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Lucky Dog Pet Services | 2945 North Elston Avenue | Vets | 07:00 AM - 07:00 PM |
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Banfield Pet Hospital | 2665 North Elston Avenue | Vets | 08:00 AM - 08:00 PM |
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Roscoe View Animal Clinic | 1705 West Belmont Avenue | Vets | Not Available |
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