Done with this place. I get it, it's a vet attached to a PetSmart. I wasn't expecting the Mayo Clinic for dogs here. For the last two years I had my dog signed up for the basic Wellness Plan cause I figured ~$340 for his routine vaccinations and two comprehensive exams was a good deal. I was slightly surprised that at each comp exam there were additional fees for basically every service, resulting in at least $50-100 extra spent on each comp exam. Then you have to withstand the onslaught while they try to sell you a handful of potions and lotions, all of which you can find online for cheaper. The final straw came today however, when I had to bring my dog in because he had a lump on his chin. With my 5PM appointment scheduled a week in advance, I got a call the day before REQUESTING that I come drop him off in the AM and leave him there to ease their schedule. Much to my chagrin, when I arrived to pick him up after his appointment I was told there was a $41 fee for his "daycare" (side note, he pissed like a racehorse the second he was out of the store and drank a gallon of water when we got home ... so I don't know exactly what care they provided for him). After explaining that no one had told me this and requesting that fee be waived, they basically told me that was the fee and there was nothing they could do about it. Well I hope that $41 is worth losing a customer whose spent over a grand the last two years and probably would have a renewed another wellness plan like a dope this year. Bottom line: You can get a better price at a regular veterinarian for the care you need, with less emphasis on maximizing the office's production and selling PetSmart sponsored merchandise. **This in no way reflects on the actual care of the veterinarians, which has been very good in my eyes.**

The nurses and Doctors here all are great and so good with our dog

This facility IS truly out to maximize charges to customers. I sent my dog with my 16-year-old daughter and the clinic took advantage of her young age and innocence and overcharged the service. The vet unnecessarily split one office visit into two just to give a boost shot so that they can charge again for the office visit. For the one shot (plus the boost shot) that my papillon received, the total bill is well over $200. The vet that I deal with acted like a saleswoman to promote her services. Avoid this clinic as a choice for your beloved pets.

Go to a real vet! My dog has had a heart problem her entire life. The breed has a 100% mortality due to heart failure. She was getting older and I went for an exam and some medicine to make her more comfortable (fluid in the lungs). The "Doctors" only response was to suggest a specialist for $300. She had no opinion or suggestions of how to treat this on her own. I should have known better to go back after my cats hairball required 12 x-rays at $30 a pop, but that is a different story.

For the first year i never had a problem with banfield. They seemed pretty fair priced. Yet last week my puppy broke her arm. I take her in( i have the 1 year plan for general checkups), it was the day of her rabies shot also, so had to take her in anyways. So they say we have to do XRays. And i dont mind, yet ask how much they will be considering i dont get paid for a week. They give me a bill for 412 dollars. So i said i cant do the X rays at this very moment.(i went to a local vet and they did the Xrays for 190) So they gave her a pain shot which they said costed 20 dollars. When i get the bill it says 54 dollars. The shot was 32 and they touched around her shoulder(lameness exam)and said she needs Xrays, but i thought i was covered for a year with my plan. You touch her shoulder for 15 seconds and know nothing at all other than "we need Xrays" So i told them i couldnt afford that. I could have, just wasnt gonna pay for something when they said the shot was only suppose to be 20. A little shady on my part, but they are the big corporation stealing my dollars, figure id take my money back. So then the nurse walks in and says " i dont mean to be rude but were taking off the 20 dollar lameness exam cause were required to give them pain meds" k thanks nurse. The doctor walks in and says she doesnt think im taking this serious enough. Maybe your taking it to serious dock. Maybe i did not want to pay an extra $224 for Xrays. They end up saying something nasty to the receptionist(she has an attitude on our way out)"we NEED to see her tommorow". No you dont, my new vet does. So they say i should go to Auboretum which will have surgery from 3500-4500 dollars. I think and call around and check reviews, and a better place was to cost only $2700 dollars. So at the end of the day, go to your local vet. Unless you have a puppy that needs shots, cause there plan isnt bad, but just for shots. So the pup just had surgery today and is doing fine ;), and so is my wallet!