I called Banfield before taking my puppy there to check out their services and pricing. They told me that for a regular physical it would be $40 and for a rabies vaccine, the other thing i had asked about, would be $30. I took my puppy last week for her physical, which was overall not the best experience. They told me they didn't have time to do the rabies vaccine then so I made her an appointment for the next week, and they mentioned again that the cost for the vaccine would be $30. My husband took our puppy to get the vaccine and they told him she would have to get another physical in order to get the vaccine as their policy is that a physical exam is needed at each visit regardless of the nature of the visit. We had not been told that, and the only reason i didn't have it done last week when she had her physical was because they weren't able to do it then. My husband told them all this, yet they still insisted that it must be done and we had to give them another $40. My husband refused to give them any extra payment and left without having the procedure done. We were lied to and mistreated, and we will not be returning there. We will find another vet for our puppy, one which cares about their patients and their owners, and not just their revenue.

In over 50 years as a pet owner, I've never had occasion to write a review about my pet's care, but for the well being of other pets I am doing so now. -The price quoted for specific services over the phone was not what was charged. Less was provided and more was charged. I would say you get what you pay for but there is no savings in going to Banfield; it costs more than going to a truly accredited facility and vet. The care is poor quality and it's a waste of time. -The pet was removed from the room even with stated objection for the exam which lasted no more than 4 minutes. -A rash clearly visible on the hind leg of the pet was not noticed by the vet or whomever actually provided the exam. When pointed out to the vet, she raised no concern but at check out long after the exam had been completed and the pet was no longer in her care she sent the assistant to suggest a topical spray at an additional charge. The spray was declined and when the assistant communicated this to the vet she returned to then tell us that the pet should then be quarantined for a week. One might conclude that the topical spray was somehow to keep the rash from being contagious but that's not the case so it's not clear what one thing had to do with the other. Had we purchased the spray for $12 would we have even received the follow up recommendation from the vet to quarantine the pet? -This pet was a rescue found left out on the streets. The goal of the veterinary visit which was clearly communicated was to establish if the pet was healthy enough to release into the house with two other pets during the foster period while a new home could be found. Had it been communicated at the time of the exam that there was any concern about the rash and that it would necessitate a week long quarantine and a return visit, we wouldn't have proceeded with the other services. We can only conclude that the focus here was on retail up charge on not pet care. -After an hour at Banfield, we will now go to an accredited animal care facility, with trained staff and a tenured veterinarian for an exam. This was a bad experience for all but most importantly for the pet. Don't waste your time and money and take your pet to a place where they can truly be cared for. The rash has now been evaluated by an accredited veterinary facility and has been identified as light scabbing from an abrasion and nothing at all contagious. Take care of your pet and don't go to Banfield.