I have been going to Ambassador Animal Hospital for more years than I can recall,and all the vets are great!( DR James is beyond awesome) Top-notch all the way. Sadly, KIM, who was the BEST tech there,has left..This has led to a huge gap in quality at the front desk.Part-time employees who dont know you,or your pets,sometimes rude,or downright surly service. Hope this trend does not continue at the front desk,or we will be going elsewhere.

I have been taking my babies to Ambassador since 2007. They have always been caring and knowledgable. I have had several very sick animals and had to visit sometimes several times a week. Everyone there have always been extremely caring. They have also been very knowledgable about the continition. I have gone to several specialists who have confirmed the diagnoses that Ambassador original gave me. I am very happy with them. The only negative is there seems to be a bit over turn over the past couple of years.

Dr. James is the best vet I have ever had. I have had five dogs in my lifetime, and he is my, and my dogs absolute favorite! He also did an amazing job with my exotic pets. One of my dogs was near death for about six months and he did everything in his power to save her instead of just recommending I put her down. And save my baby he did! Amazing staff too. They all remember my Zoe who was sick for so long and love that she got so fat! You can't put a price on the love and care they give my beloved pack members. I don't think I would have been able to save Zoe if it wasn't for them and Dr. James. Do not trust Deborah Frantz's review, she is just being a bitch, and she didn't see Dr. James. Also, a freaking out dog? Control your dog you stupid, terrible, ignorant, lazy, dog owner. You can't blame someone else because your dog misbehaves. She should obviously not have a dog due to her IGNORANCE thinking that it is not her problem that her dog is freaking out. My dogs freak too, but I control them. I did not like, Novak I think, and neither did my three dogs, they were terrified of her, and she seems to have more bad days than good. I have not had one good experience with her, so I only see Dr. James. They even out a bit in their system that my pups only see him. If you don't like one doctor you switch, ignorant stupid woman. One bad experience and you crucify a business? What an idiot. I have had one or two times things didn't go all that smooth, but that's nothing compared to the love they give my family members, and these people are worth the wait, if you have to wait, if you really need loving caring help. She probably showed up on a day they were jammed with surgeries, and they can run longer than expected due to complications, which happens. Think about it this way. Do you stop going to your surgeon because they ran late getting you into surgery? NO, YOU DON'T, because the previous surgery probably had unforseen complications. They are doctors too, things can run long or late anywhere you go. Doctor, vet or anywhere. Seriously don't listen to that stupid woman's review. She is obviously an ignorant dog owner that should not have a pet to care for. I feel bad for that poor animal, she probably beats it.

Zero is just what this vet office deserves after our last experience there. Our previous experiences had been quite good and we have recommended this vet for years to friends with pets. However, our most recent visit was anything but good. We went to get our dog his annual shots so a simple visit that was an exercise in hell! We were kept waiting for an hour in the waiting room, while the dog freaked out and there was NO ONE else there, no other pets or owners. The staff seemed to think this was humorous. Once we were finally allowed into an exam room, we were kept waiting a further 45 minutes with a freaked out dog, in a facility that seemingly had no air circulation during this visit, and again, NO ONE else had come in there were no other pet owners waiting nor any other pets waiting. Once the vet tech finally showed up she was surly and crabby and acted as if we were wasting her time being there. This was not an emergency visit, nor was it outside office hours so no reason for the poor attitude. When the vet actually lowered herself to coming into the office she was just as surly and crabby, bordering on confrontational and was angry when I told her we were there to get our dog his shots and I wasn't interested in her sales pitch for the latest and greatest (and most expensive) flea collars, heart worm stuff etc etc. We have things we use to keep the critters off of our dog and when I told her this she yelled at me that I was an idiot and launched into her sales pitch again, this time yelling at the top of her lungs because, mind you, my dog was still freaking out and she barely paid him any attention at all in her intense need to throw out this in your face, high pressure sales pitch. The wouldn't even give us our dog's rabies vaccination records or tag because they couldn't figure out how to put the bill in their computer system. This wasted a further 30 minutes of MY time so we're over 2 hours into this hellish experience now. And then they had the audacity to charge us nearly $200...for services they didn't even perform! Yes, dog got his shots, but he was not examined at all, they didn't even look at him so why again did they charge me close to $100 for an office exam that was never done? Once I refused the sales pitch the vet was trying to throw out at me she didn't bother actually doing her job and was no longer interested in having anything to do with our dog, which is, ironically, her job. At least I thought that's what vets did anyway, provide medical care for pets. Maybe I'm wrong. There was absolutely NO reason to keep us waiting 1 hour and 45 minutes beyond our appointment time other than this office has apparently become VERY arrogant and refuses to treat customers like valued customers of their business or even people. Nor was there ANY reason to treat us like we were wasting their time, were an inconvenience or had no business being there. This is the last visit we will ever make to this vet. There are better veterinarians in our area, one of them will be getting our business from now on. And as the owners of several pets, it will be a lot of business.

The hospital was clean and the staff was caring and supportive. I brought my dog in sick and Dr. Novak came in on her day off to do surgery, and saved my Allies life. Ambassador is a great place with great staff. I will always be grateful for Dr. Novaks caring towards my Allie. I completely recommend bringing your animals here!