I cannot pass PSH without remembering that horrible day my dog, who had been under Dr. Brancel's care for about 7 years suffered, the day I had to euthanize him. He had become suddenly sick and Dr Brancel had agreed to make a home visit on Wed, a day after diagnosing his failed liver, to euthanize him. The good doctor was to call me on Wednsday to set up an exact time. I repeatedly called PSH, leaving frantic messages to the office personnel, asking, pleading, for someone to call me to let me know why I hadn't heard from Dr. Brancel. I couldn't believe my calls were being ignored. I knew the office personnel were there, even though there were no appointments ever scheduled for that day. My poor dog had been so extremely sick, weak, wasnt eating, couldn't stand up, I had to offer him water from a spoon. He couldn't hold up his head, steadily. That Wednsday was one of the longest, most anguished days for me, as I watched my sweet best friend dying, helpless to end his suffering. At 4:30 that afternoon, I could wait no longer and had to take my dog to a strange, new vet, where he was finally put to sleep forever. The following morning, Dr. Brancel called and offered a lame excuse (he was sick!) as to why he had not responded to my frantic calls when he had arranged the appointment to do this proceedure. I was dumbfounded by his casual attitude. How could he???? If this group of medical, professional animal care givers could be so callous and unresponsive to my dog's suffering, a similar situation could happen to anyone else, also. They are unreliable, unavailable and not to be trusted. I'm writing this to prevent anyone else from putting their pet's health in the hands of these people. They are a group of worthless, uncaring pretenders, if your pet really gets sick!!!

I love The Prairie State Animal Hospital.... The Doctor's and Staff made us feel very welcome walking through the door. They took us in as a walk in new patient & took care of my Uniq' as they had known her for years. Thank you all, including Pat's Pet Emporium for her help as well and recommending them.

Great place! The staff was very friendly and helpful, they took extra good care of my kitten. Dr. Brancel was gentle, knowledgeable and explained everything while he was caring for my pet. The prices are reasonable, less costly than some of the other places in town. A great place to take your pet!

I would not go anyplace else. Dr John and staff are the absolute best. Excellent care!