Horrible customer service, total lack of compasssion or understanding, no apology for requests not completed - immaturely blamed another worker. Unfortunately I had to euthanize my daughter, Rachel. They called to tell me her cremains were ready. Although I was still grieving from my recent loss, I went in to pick them up. It took two people to find her ashes. I asked about her paw print and Person 1 immediately told me they weren't requested. I informed them I did check the box for it at the time. He found my form and saw that I did, in fact, check that box but said nothing to me. He ran into the back to look. He askedPerson 2 to help. Person 2 then came back and told me they weren't requested. Even though i was noticeably upset, i told Person 2 again that I did check the box for the paw print at the time. He stood there looking at me hoping i would go away but i didn't because i was so sad. Since i wasn't leaving he decided to say something so he immaturely blamed the person who was there when Rachel was euthanized - as if that would make me feel better??? My God, have some compassion for the person standing in front of you who is in obvious pain from the loss of her daughter. Disgusting behavior and so hurtful to me. Neither of those males deserve a job in a hospital where one should have some level of compassion and understanding. Person 1 didn't have the nerve to even come back to the front until i left. a sincere apology from the 'hospital itself' would have made me feel as if these two cared that an irreversable mistake was made. It was very disrespectul to me.