Our family has been taking our Irish Wolfhound to Wheeling Animal Hospital to get groomed for a few years now. When we first started going, there was a male groomer who did an outstanding job. He was always pleasant, patient, never complained and knew how to give our dog a summer cut so she would be cooler in the summer months. Recently they changed groomers to Jo Marie, and boy does she have an attitude that comes through in the way she speaks. For a while it was going ok, but unlike the previous groomer, Jo Marie complains A LOT. Not only does she complain, she complains directly to the client (us). "You don't brush properly", "The lumps on your dog make it so difficult to groom her", "You have to use a comb!". Just to let you know, our dog has a skin condition where she has sores and lumps. We're treating her, but there isn't much we can do to get rid of them as it's a rare condition based on the several vets and specialists we've taken her to. We do brush her and comb her on a daily basis, but we can't always get the knots out, hence why we send her to the groomers. Recently, we dropped our dog off and we received a call letting us know that it would be shorter than normal. We thought ok, shouldn't be that bad, maybe they'll take 1.5" off versus the 1" that we requested. She came back SHAVED, the hair was only 1" long all around her body, if that. Now a professional groomer should know that you NEVER cut an Irish Wolfhound's hair down to the undercoat. The hair is literally shorter than when she was a puppy, and there is NO top coat. I called to complain and the receptionist was very nice (Sue), but it took 2 days for the manager to call me back. In between the time I called to complain and the day the manager called me back, the groomer called the house and spoke to my mum and said "I told you it was going to be short!", in a very curt voice. I tried to setup a conference call between the manager, the groomer and myself, but they seem to be avoiding my calls. If you're ok with having a groomer with an attitude, not knowing what she's doing, then yes, you should go to Wheeling Animal Hospital. If you want a groomer that is patient, knowledgable, understanding, has great customer service, go somewhere else.

This place is insanely over priced. They throw in a bunch of stuff that you really don't need. I took my dog in because he was just being lethargic and kind of lazy. Anybody who has had a pet knows that is 90% a bacteria or virus treated by medicine. My bill was over 800 because they said they had to take all these precautionary measures and do a bunch of other stuff. They don't start with what should work. Instead they throw the whole package of possibilities at you. it's like taking your kid to the doctor for a stomach ache, and being sent for Xrays, Appendix removal, blood tests etc... This place is a few minutes from my house and I won't be returning. it's worth the further drive to go somewhere else. I have also heard terrible stories about the care they give when boarding pets.

I have never been so upset with an animal care facility as I was with Wheeling Animal Hospital last month. My little dog, my wonderful "baby" went to the facility for "1 or 2" teeth extractions. I was told on the receipt that they would call me if there were any changes in his treatment. My office new about this and made sure that all phone calls were answered. They called me late in the afternoon to inform me that they extracted 8 teeth. I STARTED CRYING!!!!". They had NO right to extract 8 teeth without my permission. I went there to pick up my dog and was informed that in truth they extracted 13 teeth!!!! No phone call. No contact with me - the owner! How would they feel if they went to a dentist for an extraction of their child's tooth and when the child came out from the office had 8 teeth extracted! I will NEVER go back to that office and hope everyone takes special precautions when they take their pet to Wheeling Animal Hospital. THEY ARE PATHETIC!!!

The vets and staff have always been great with our 3 pets. While we have never used the day care side of the building we love the hospital side. We have never had any problems with billing, the estimates have always been accurate and the staff has always been very capable. The assistants are friendly and seem to genuinely care, I have even had a couple of times where one would come in to say hi to my cat becuase they heard she was in the office.

I paid for my daughters dog to be boarded, along with my dog, and they gave her dog the incorrect amount of medication. We paid an additional 5.00 per day to give the dog a pill, which is outrageous. They administered the wrong amount of meds to her dog. She asked to talk to a supervisor, and they never called her back. She called back a couple of times and then gave up, and decided not to use them any longer. They are very unprofessional and don't seem to care.They were supposed to credit my card for the medication fee, and never did.