They have the best vets and staff I have ever encountered in the 12 years I have had my dog. I have moved around a lot and have been to some large vet hospitals in Chicago, Indianapolis, Carmel, Mishawaka, and Michigan City, but this hospital has by far the kindest staff and vets, the most reasonable prices, and are on-target with their diagnoses and treatments. We drive to their clinic even though I live in Chicago because of Dr. Collard's and Dr. Farrell's empathetic and exceptional care. I have to give a million thank yous to them for my dog's recovery last year when he became very ill with pancreatitis and contracted an infection. Nothing is forced or pushed here. When you call, you will always feel like they will try to give you the times you need, and when you show up, the staff is very respectful and courteous. The vets take time out to talk to you without discounting your concerns. They explain everything and give clear instructions and recommendations. You will not be disappointed by this clinic's warm and gentle care.