These 3 year old posts need to be taken off... A lot has changed since then. I've been taking my two labs to this Banfield for almost a year now, never had any problems at all... Everyone I have come into contact with has been absolutely great. As far as getting billed for not showing up to an appointment, I actually just missed one on Monday, rescheduled for Tuesday with no issues. Pricey bills? I've never paid for anything I didn't know was coming. They have always broke down the cost for me BEFORE I paid. All of the vets will go through the entire recommended treatment cost with you if you ask, I have even asked to remove a few things before with no issue. Read through the wellness plan before you sign anything, ask 100 questions... they will answer all 100 of them.

DO NOT GO HERE!!!! The receptionist, Becky, was so rude, inconsiderate, and incompetent that we left and didn't even see the doctor. We decided to try this Banfield location for our recently adopted puppy because it is very close to our home and they had a coupon on their website for a free office visit if you filled out some information for them. I filled out the form and printed the coupon. Upon arriving at the office, I gave Becky the coupon. She looked at it for a minute, and then said it was expired. The expiration on the coupon was 5/31/11, even though I printed it off on 6/6/11, which was even printed on the coupon by my printer. We politely pointed all this out, and she was extremely rude and stubborn, and would not concede that her company was at fault and our coupon needed to be used. Finally she asked me if I had wireless access and suggested that I pull up the coupon online again. I have an iphone, so I did this, and they must have updated the coupon this week because now the online has an expiration date of 12/31/11. I showed this to her, at which point she said it needed to be printed off. THE COUPONS HAD THE EXACT SAME CODES, BUT SHE WANTED ME TO PRINT OFF THE NEW ONE! I asked if she had a printer we could use to print it off, and she said she does have a printer, but we could not use it. I then asked if my wife could stay with our puppy and start the exam while I went home and printed off a new coupon, which she wouldn't allow. Becky was terrible to us, and we will not be back unless they fire Becky and hire a competent receptionist. DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!! (The appointment was on 6/9/11, merely 3 days after I printed off the original coupon. Again, the coupons were IDENTICAL except for the expiration date)

I have taken my puppy to this vet, and while the staff is nice, they are rushed and fee me to death. I have yet to walk out of there without a $50.00 each time. I pay for the wellness plan, so I expect most things to be covered; however, this last time, they wanted to perform $188.00 in tests on my puppy. Go to the Banfield on 146th St in Westfield. They seem to know what they are doing more than this location.

Unfortunately I am just now reading the other two reviews and I can definitely say they are correct as I too was ripped off and over charged. Not just by a little but a lot. I went in thinking I was paying a $45.00 fee for an office visit and got hit with a $274.00 bill upon check out. Never were these extra charges discussed with me prior to check out either. I would definitely not recommend this location!

We recently took our two dogs here. The nurses took them back to give them shots. Our dogs yelped and screamed the whole time. They were gone for over 20 minuets. IF you go here, check your receipt. They schedule appointments without telling you and WILL charge if you do not show up. When they were taking the dogs temps, one nurse hurt our dog with the thermometer and let him run around the room with it sticking out of his butt while she laughed. We will not be returning to ANY Banfield locations again. We will stick to Eagle Creek Animal Clinic from now on.