I just used Best Friends for the first time, and I'm an instant fan! First off, the "first day free" is a great deal. They must offer that because they know once you've tried them, you won't want to go anywhere else! Our dog, Roxie, is very excitable, but the employee who checked us in was great at handling her and not making us feel bad about Roxie trying to jump on her. One of their BEST features is live stream video. We were able to see video of Roxie when she was first brought into the room with all the others dogs and see how great they were all playing together. Even after you leave you can go to the Best Friends website and watch your dog playing. It makes you feel good that they have nothing to hide. Another perk is that if you have your dog bathed/groomed before you pick them up, that day of boarding is free. So we ended up with a clean, happy dog! And to top it off, they gave us a report card full of details on how she played with the other dogs, how she ate during her stay, and even a groomer's evaluation of her coat, nails, etc. I highly recommend Best Friends Pet Care!

I scheduled an appointment to have my dog groomed. When I arrived to drop him off they spent 30 minutes entering me in the system just to tell me they made a mistake and did not have time to groom him that day. They would not budge, saying they were booked even though I had driven half an hour to bring him in. I will be finding a closer and mre reliable groomer.