The vets here are very nice and thorough. Dr. K made sure to answer all my questions about nutrition and even spoke to me on the phone about it after my appointment; a thing some health care professionals would balk at. I have also found the vet techs very kind and compassionate. But I have to say that the receptionists there are the rudest group of women I have ever encountered. They are rude on the phone, rude in person. After making an appointment or going there I nearly always come away from the exchange with them fuming with anger! Dr. K, please fire your bitchy receptionists.

Swengel VCA - Cinderella story... The reception’s station is filled by three wicked staff members who are named: Bitter, Condescension, and Egotistical. The veterinarian or Cinderella truly loves animals and has the purest intentions. Please my fellow citizens don't be pushed away at the treatment of the receptionist staff. The sisters have become cynical for reasons only they know. When you call the sisters will be rude. When you arrive the sisters will snarl. When your appointment is complete their sanctimoniousness glare will insights thoughts of depression. My request is that you think of Cinderella, she hasn’t any blame for the sister’s ill will. The veterinarian (Cinderella) is kind and thoughtful. In her arms, she cares for how you’re handling your pet’s aliments and has empathy for your pet. Remember that medicine is a practice and that she only wants to help. I highly suggest in fact beg you all to look past the wicked sisters and trust your pet's needs to Cinderella...

We live 15 miles away from here, but will not go anywhere else! The receptionists are all very friendly and nice. The vet techs are wonderful. And Dr. Swengel and Dr. Kacocha are really amazing vets. This is a very clean, nice clinic and everyone who works here really cares about and loves animals and it shows! We have 2 cats that we bring here. They do an excellent job and are more than able to get you appointments very quickly. Our kitten needed to be seen right away, so we called at 8 and were in the office by 9:30. Dr. Kacocha even gave us a follow up call the next day just to check up on the little one. Please, take your pets here! This a wonderful place that puts the animals first!!

I have grown up with dogs in my family and have been to numerous Veterinarians over the years. I can recommend no other Vet clinic more than Dr. Swengel & Dr. Kacocha's practice. Every staff member (from the receptionists to the Vet Techs to the the Doctors themselves) are extremely knowledgeable, helpful, and friendly. My dog trusts them and responds well to them all (he tends to be very shy around new/strange people) and they not only do what is best for the animal, they will do what they can to save you on costs. I've been charged double for comparable services by other area Vets. They also have hours until 8:00 pm several nights a week which is very helpful for those with daytime work hours. Find out for yourself (and for your pet's sake) why this is the best clinic around.

I am very unhappy, because I thought I had finally found a very thorough and great vet with good customer service. It seems like they are all missing a piece of the puzzle. I was extremely happy with this vet until I called recently to ask what my cat weighed the last time he was in to find out nobody wrote it down. The receptionist then advised she would check the computer. She gave me this really low number that was not even close to being right. I asked if they just made that number up. She said no, but I wonder where it came from since it was not even close to being right since maybe he was 2mos old (and they did not see him then) he is now 2 1/2. Keeping track of weight is a good way to keep track of a pets health. I pay a heck of a lot for this vet's service and I trusted them with my pets health. I am extremely upset and the lady I spoke with was very rude and unhelpful. Didn't bother to even ask me why I called in the first place didn't care in the least tha maybe my cat was sick. Just rude.