Generally good experiences, but our appointment today with Dr. Alan Reed was an INFURIATING RIPOFF. We went in for half off vaccines for my dog. We were just in a week and a half ago about a growth in his mouth that, luckily, fell off on its own. During the check up for the growth, I gladly paid for a Well Patient exam. Today, we just needed the vaccines, but Dr. Reed enters the room and insists on performing the same exam my dog just had a week ago. I said four different times that my dog just had the exam and is in good health and every time I said that he said "Oh, but I'll just look him over before giving him the vaccines... " ignoring my statements. The fourth time Dr. Reed has the gall to stoop down and perform the exam (heart rate and looking at his teeth and ears) right in front of me, ignoring my repeated pleas of telling him how unnecessary it would be... all this so that he could charge me $55.75 on my bill. Guess what? My dog is perfectly healthy. Needless to say, I am LIVID. It was just so smarmy and contrary to the rest of my experiences (2.5 years) with this place.

My experience today was unacceptable. The veterinarian was rude and argumentative (during three separate interactions). The young lady at the front desk was sighing and rolling her eyes throughout the conversation. The sad part is that the main concern was about getting additional monies from us (despite the fact that services had not been completed from the initial procedure). We will NOT return to this vet hospital. Customer service and client care are vital components when dealing with the public. This experience was an epic fail.

I would not use this facility again and I doubt very much if my own vet will recommend them again. My cat was hospitalized there for one day and all night and NOBODY ever called me to let me know how his condition was. NOBODY. I finally called them and they said the doctor would call me, so I waited and waited with no call. Finally I called back and they told me "she forgot" (???) Only after having a little chat with the manager about the quality of service did I get any update calls. Even then they referred to my male cat as a "she" (???) This facility is state-of-the art, but I will tell you beforehand that NOTHING is done to your precious pet until MONEY is discussed (and PLENTY OF IT). I am surprised they don't charge you for the very air your pet breathes while it's there! I won't be using them again because they care more for PROFITS than good customer service.

We have used these vets for both emergencies and for our regular veterinary care. They were extremely compassionate when caring for two very ill dogs who eventually had to be put down. They have always gone above and beyond and offer state of the art care or refer you if necessary. I noticed that one reviewer complained about price. They have always worked with us to keep costs down and not charged us for things they could and should have. We have seen a number of the vets and the care we have received for four animals now has been excellent. We recommend them to everyone, especially for emergencies. I don't think there is a better emergency vet in Indianapolis.

The staff and facilities are fantastic. It was a blessing that this hospital is open 24 hours when our dog injured herself. This is now our go-to vet.