I'm compelled to leave feedback after reading some other experiences -- ours was nothing but positive throughout the process of having our dog's spleen removed (we were referred here). Dr. Peace was always so nice, informative and helpful. Scheduled call-backs always occurred when promised. Dr. Mallard, the surgeon, was equally communicative and informative. We never felt unsure about what to expect, or what was going on. To address some criticism of others... It's true, when they present your options and cost estimates after initial evaluation, they don't bring your pet back in. Can you imagine how distracting it would be to have a hyper/ill/wild pet reunited with its owner when they're trying to cover treatment options with you? We have no doubt that, had we asked, our dog could've been brought in to us. But their default protocol just makes sense. Yes, they take a hefty down payment, and require the balance upon completion... It's a business, not a charity or savings and loan. And yes, it's expensive. I guess you could do the work yourself if you think it's easy, but specialty/emergency veterinary medicine commands a hefty price. So does specialty medicine for people. Finally, it's called a medical "practice" for a reason -- they're probably not going to get it right every time. When a pet dies, yes that's tragic. But such are the risks of the medical world, canine, feline or human.

I thought Dr. Acker was very kind, and I am very pleased with the care my kitty received. They took the time to explain everything beforehand, and were good about keeping me updated as well. When I picked my kitty up they again took time to explain all that had been done, and how he had fared through the ordeal. Very professional, and very clean facility. Many thanks!

I wholeheartedly believe that Dr. Peace is partially responsible to my dog needing to be put to sleep before his time. He had a bad inner ear infection, and we eventually were referred to BluePearl. She gave him a steroid, when it should have been an antibiotic, and he had seizures for 12 hours straight. And, when we called in a panic, she asked us why we were calling her when we should be spending our last hours with our little Max saying goodbye. Absolutely awful. Max was able to pull through, but had severe nerve damage from the hours of seizures. He lost ability to jump and he wasn't able to walk straight--he walked sideways for a long time. He was never able to fully regain full face function, and could only eat out of one side of his mouth. All due to the steroid's effects. We had him for roughly two years after that, he was never the same, but always our loving Max and he managed. But, Dr. Peace was absolutely awful to us, and had no regard for what she did. However, the girls that answer the phone are always very sweet and empathetic, and I'm sure other doctors there are great and helpful, as they should be. Peace was none of those good qualities.

I am very thankful that this place stayed open on Labor Day weekend since no one in the Lawrence area was open. It was a busy place so there were long waits, but they took very great care of my cat and did what they needed to do to make him better so we could go back home. Everyone seemed very friendly and helpful.

I was torn between 2 stars and 3 stars. When my cat needed to be placed on oxygen in an emergency after being sent over from our primary vet, I believe this hospital worked quickly to get him stabilized. I appreciate them for that! What I did not appreciate was the vet here jumping to a conclusion that my cat had maybe days to live and upsetting me on the spot before she had anything solid to go on! We went from the start of the visit to me thinking my cat was at his end, to them following up with a call a few hours later after they had gotten more concrete evidence and telling me it wasn't as serious as they had first thought. Seriously?! Get the facts straight before putting fear in someone like that! Ever since that initial visit, and I realize they are an ER clinic and I had to pay that price when I needed them in the emergency, but ever since then all I've gotten from them is terrible communication and them worrying more about what they would want to charge me for things my cat still needs, before then asking me "oh by the way how is your cat doing". I always read reviews online. Yes some are good and some are bad. I agree with most reviews for this hospital that state bad communication and they only care about the money. Based on my experiences with them, that is what I have gotten. I have since chosen not to go back to them and will not, unless goodness forbid I have another emergency with my kitty.