Dr. Rich is, hands down, the best exotic vet out there. He has been taking care of my three ferrets for going on 3 years and he's just the best of the best. He is so knowledgable and thorough. I would NEVER take them anywhere else. Highly recommend him to anyone!

The whole staff here is amazing! Dr. Pence & Dr. Rich are both very caring professionals. Don't forget to bring a treat for Dollie the Aussie Shep!

We took our ferret, Azriel, to Dr. Rich today (it's sunday). He was more than happy to come in on his day off and help us. His wife, Renee, came with him to help out also. They are the sweetest, most knowledgeable, and kindest people ever!!! Our little boy was having trouble going to the bathroom and we weren't sure why. Dr. Rich instantly took him back for an x-ray while his wife sat with us and chatted about how awesome our ferret is. Turns out Azriel had a bladder stone. Dr. Rich was going to schedual a surgery for later in the week but after trying to flush the stone back into his bladder he realized it was more serious. He told us he was going to do the surgery tonight and take him to his home afterwards to observe him. I never thought a vet would take an animal to their personal home to make sure he was ok. We had the best experience and we know we can trust him for any other needs we may have regarding our ferrets. I can't get over how kind and concerned they both were about the well being of our little furry friend. I would reccomend Dr. Rich to anyone with a small animal or bird. He is the BEST!!!

Our bird was attacked by a dog on a weekend and not only was I able to get Dr. Rich on the phone at 9 p.m. on a Saturday night, but we were able to take him in immediately. Sadly our lovebird passed away. Dr. Rich called me, was so sympathetic (even though I was hysterically sobbing) and even sent us a condolences card. He obviously loves animals and his profession. He is a very caring vet and I will recommend him to anyone who needs a caring Dr..