I have 3 dogs currently, we have been going to Tenderheart for years now, EVERYONE in this practice has always been the most caring and understanding with all our babies, I have always felt that they have always had our babies best interest at heart. We have gone through bad times, while having to decide to end one life when nothing else could be done:( they where right there with the support we needed and the loving care they gave our Miss Daisy, also the joining in our joy of bringing in another baby into our family. I can't say enough about the doctors and staff in this practice, I trust them fully with my babies and believe me that is saying a lot:)... Thank you all for being in our lives, and taking care of our babies

Took my puppy into this clinic for her regular puppy vaccinations and on the first visit I was told they "recommend" a vet check ($50) 3 times during the first 16 weeks of the dogs life. Today I went in for her final set of shots and the vet decided that they "require" the vet check in order to give her her shots, now mind you I have no problem paying the money so my problem isn't that. My problem is that all of the sudden when I decided that I don't really feel like my dog needs that final vet exam they simply denied me the shots. The vet said that it was her policy to have the checkup before doing the shots at which point I asked what happened to "we recommend" the vet check. She said she simply wouldn't give her the shots without doing a vet check first and that she wouldn't be bullied into doing it....... What? Bullied? So because I questioned their practice of not disclosing what's recommend and what's required I am bullying her? What a joke. I guess she's used to people just going along with whatever they say without questioning it and the fact that I asked about it took her by surprise. The staff at this clinic is friendly and helpful but the second I questioned their practice of not fully disclosing what they require (not recommend) things changed. Some where shocked that the professional vet reacted that way to my question and others became cold. Karen was the only person that understood what I was trying to say and helped me along (thank you for that). I will not be returning to that place and cannot recommend them to anyone else either.