All ways kind and professional. But my heart broke with the retirement of Dr, Tom. He will be so missed. Always devoted and kind.

I have nothing but absolute praise for this institution.....every member of the team will make you (and your pet) feel totally taken care of and treated like family. I have 3 small puppies (4 lbs-8 lbs) who all had they spaying/neutering performed there, as well as their share of sick visits and boarding. The surgeries were flawless, and the peace of mind that I received knowing that my puppies were being treated so well, with such a competent and compassionate staff was/is priceless. Oh, and they handled my crazy cat well too!

My dog gets basic updates and occasionally more. Dr. Carrie diagnosed lymes disease just as part of a checkup and caught it early enough to prevent serious harm. They do a good good working with rescue groups and taking in hardship cases from the streets, you don't find that kind of commitment much anymore. Pleasant staff.

the older receptionist there (the one with the short gray hair) is a rude b***h. 2 of my cats had the same exact operation there and she only said about the last cat that he cant eat or drink the whole day upon arriving back home...i asked why and she gave me the answer but she said it really nasty! half the vets are forgetful when i ask them to clip my cats claws or clean their ears, and some of them make you feel stupid for asking questions.

The only reason this has one star is because zero isn't an option. I lost a dog and almost lost a cat and puppy because of their shoddy care and unprofessional attitude towards my pet's health. To call that receptionist a b***h is a kindness. We had a cat put down there and all she could do was badger me about money with her crappy attitude. The "doctor" that took care of my poor little dog killed her because he didn't give a damn about her health or anything else except money. I wouldn't take an animal there if it was the last vet on earth. We go to Danvers Animal Hospital now. They saved my puppy and made my other cat comfortable in her last years. Don't go to this crummy outfit. They don't give a damn for anything but taking your money. Good luck to them trying to get a red cent of what they say I owe them. I'd cut my arm off first.