Don't count on them in an emergency........ My dog got slapped in the face by a porcupine, I go there damn near beside myself worried about getting those quills out ASAP. They couldn't do anything for me because they had "appointments." I even asked for forceps so I could pull the quills myself and they couldn't do that for me. They were nice enough to phone ahead to another veterinarian practice we wound up going to and I'm lucky the injuries my dog had were not life threatening. I guess the moral of the story is if your pet gets seriously injured and you're going to that particular practice, make sure to phone them and set up an appointment a week or two ahead of time or you'll be S.O.L.