This is an animal-centered veterinary clinic, rather than a profit driven one--and that makes a huge difference in patient/human-to-clinician interactions. The veterinarians and staff all love animals, and respect a person's beliefs about 'how far to go' when an animal isn't responding to standard care. I have had to deal with end-of-life care with them 4 times now, and have no regrets. This facility is not a hospital (so no overnight care), but they appropriately refer someone to one of the local vet hospitals if the animal requires that sort of care.

Very professional and courtesy staff. My two boxer dogs Charger & Diesel have received excellent care from Dr. Zanotti. In particular, Dr. Zanotti took special interest in Charger (now eight years old)who had three surgeries on his rear knees when he was just a year old. He's always looked after Charger with TLC. Charger is living a great life with his Brother Diesel. Thank you Winchester Veterinary Group. I truly appreciate all that you do! Best, Adam C. Winchester, MA

I happen to be there the day Chloe came to Winchester Veterinary Group, I was picking up food for my dog, I have to say, that you Chloe, were very rude, almost scary to be honest, I was actually a little scared for your little puppy... I can honestly say that the staff asked you in a very nice manner if you had left the air conditioning on in your car , it was out of concern, but due to the fact that you seemed to be looking for trouble you took this opportunity to attack the staff, who I must say was very calm considering your nasty verbal assault on the 2 receptionist who seemed to be in shock by your terrible behavior, the nurse who took charge did what any sane person would do, and that was to tell you to shut up in a nice way, you are one of those people we all hope to avoid in this world, you are mean, rude, arrogant, and behaved like a child, instead of writing this complaint, you should be taking a good hard look at yourself as a person, take some time to realize that when you act like that, people feel bad for you, they are embarrassed for you, I apologize if you do indeed have a medical problem that causes you to act this way, it seemed that way... I have been a client of Winchester Vet Group, for many years as are many people I know, and I am talking about most of my town and this Veterinary office goes above and beyond for there clients, they love animals more then you can ever claim to, I always know that when I go there my pet will be treated as their own, I have never heard a bad word about this wonderful hospital until now,and I felt I had to defend them since I was there and these reviews seem to be one sided, Winchester Veterinary Group is truly a Gem of a place, I would never want to go anywhere else, and I can assure everyone that this was an incident to be witnessed I have to commend the staff on acting and handling the situation in a very mature manner, I am not sure I would have remained so calm, it is not acceptable to act the way you did Chloe, but it was acceptable for the staff to talk to you they way they did, as you were out of control, maybe from now on your husband should do your errands since you seem to not be able to adapt in normal society without acting like a raving lunatic... I also wanted to say that you were bragging in the waiting room about how much you purchased your dog for from a breeder, not a shelter I might add, and then you have the nerve to complain about the price you spent on your puppy's check-up you are one of those pet owners who thinks they know it all, but you Chloe know nothing, if you are so smart and above everyone, why must I ask did you not adopt a poor homeless animal from the shelter, well because then you could not go around spouting off at the mouth that you spent a fortune on your fancy breed, but then fail to mention that you hate to spend money on the poor pup to take it to the vet.. you are a sad excuse for an animal lover, pet owner and person.... I hope that none of you have to experience Chloe's presence in your place of business.. and if you do, I feel bad for you.......

We are fairly new to Winchester Vet Group, but I must say, we are now going to be long time clients. Our dog, who is a rescue dog, loved Dr Diehl, as did we. He is such a nice and caring Doctor. He took his time and explained everything. he took the time to get to know our little dog and us. I can't think of a better place to take Oscar for his care. Thank you Winchester Veterinary Group! You are awesome