If you want to get bill for unnecessary work and a false diagnosis, go here. If you want a real vet go some where else. They have no clue what their doing and gave me a bad diagnosis. I ended up going to a vet who actually knows what their doing. They are only good at DIGGING IN YOUR POCKET!!!! I wish I could of got my 300 hundred dollars back. Make up problems that never exist and put my dog to sleep for nothing. Don't walk away...RUN!!!!

If you are looking to bring your pet to a vet where this is poor communication, lousy service, and inadequate staff, then picking this place is the best choice for you. The staff is useless, and I will not be bringing my pets there ever again. My dog was spayed there and I was never called to say there were issues and also not called when surgery was complete. I was told after the fact that there were complications during surgery. Fortunately my dog survived but once surgery was over, a courtesy call to explain the situation would have been nice. I was given a short version of what happened and sent on my way with my dog. The staff always appear like its their first day on the job. I have since been to a different vet's office and everyone not only is friendly and happy to be there, they actually know what they are doing and know how to handle dogs that are potentially nervous about being at the vet. I would not waste a single penny going to this place.

I brought my puppy in to Banfield because his ussual vet was closed and my dog had been limping for two days. The vet that we saw left us feeling confused and uncertain of our dogs condition. She did not have any definative diagnosis and used lots of uncertain terms like, " I think," "possibly", "could be", "maybe you should...", "might be", and other terms that made us feel that she was not knowledgable in her field. She also seemed quite nervous and slightly rushed even tho the receptionist had told us that we were the only appointment for the entire afternoon. She mentioned that she could not tell if the dog was injured because he was too tense and gave us the option to sedate him to give her a better idea. Looking for a definative diagnosis, we agreed to the sedation. We returned a half an hour before she told us to and she informed us that she did not fully sedate him because she would have to stay late to monitor him. She also said that with the partial sedation my dog was still too tense to tell if he had a knee injury. So we left with no more information than we came with

This location is horrible. My dog was scheduled to be spayed and they called the day before and cancelled because they were low on oxygen. I was a little concerned but decided to reschedule anyway. The day came and I dropped my dog off in the morning and waited until 11:30am to hear anything about how she was. It turned out their anesthesia monitoring machine was broken and they had spent all morning trying to fix it but they were unable to and therefore could not perform her surgery AGAIN. This was the final straw for me with this location. They can't seem to maintain their equipment properly and it is not worth the risk.