I wanted to like this place. I really did. They were so accommodating when I needed to schedule my initial appointment - you know, the one where I had to thrown down a fistful of cash. They had days and times available for me and my pup. I thought I had found a really great place. Expensive, really expensive, but great. We went in a little before the appointed time and...well...we waited for a bit. But then the vet tech took us into a room and...well...we waited a bit longer. The vet did eventually arrive and he was great. Yes, this place is expensive, but they were thorough with the xrays. And I was happy that the vet didn't push me toward the most expensive and aggressive treatment. He gave me options, and I decided on the middle one - a $150 brace for my dog's leg. But now here's the rub. The brace is in, and all I have to do is schedule an appointment to go in with my dog to get it, because according to them they have to show me how to put it on. But since this appointment is a follow-up appointment (read: no fee), they now can't seem to find any time in their schedule to accommodate me. This week (I called over a week ago) they couldn't find any time that fit with mine - ok fine, my work schedule can be trying. But next week I have the entire week off except Monday night....and they can't find one single spot to fit us in? I find that hard to believe. And they left me on hold on the phone for 10 minutes to let me know that. I wonder if the appointment was a fee appointment if they would be bending over backwards again to try to accommodate me like they did the first time. I have asked, twice, if they could just mail me the already-paid-for brace with instructions, but they refuse to give me an answer. It's really disappointing. I really thought they were better than this. At this point, I am out over $500 and have absolutely nothing to show for it. And that is lame.

This practice has extraordinary staff and doctors, and offers what I suspect is among the best state-of-the-art orthopedic medicine available anywhere.

My dog has been here two years in a row for two TPLO surgeries. The surgeons and rehab staff were outstanding. It's obvious from just sitting in the waiting room how much that staff care for their patients. I would hope your pet never needs to come here, but if they do, this is a stellar place to take them!