Very professional, affordable, and friendly. Dr. Monica is fantastic and upfront about everything. Highly recommended over the other Vets in Arnold on Ritchie HWY. Thanks for giving my 11 year old friend her energy and personality back!

So I took my cat to Arnold Vet Hospital(which I felt neutral about) and then from word of mouth later down the road was told to take him to Bay Hills from a nearby neighbor. They said Bay Hills was better and that Arnold Vet hospital sucked. I figured ok, and took my cat to Bay Hills and they talked me into buying this junk called Revolution. They said its comparable to Frontline but better(which would make you think it offered everything Frontline did). Took it home, opened package to read the insert/pamphlet and realized there was NO TICK PROTECTION. Called Bay Hills back to ask if I could return it. They said no because I opened the box(who does not accept opened boxes these days???). So anyways, I was forced to use it and the crap doesn't even work for flea protection. Now I'm out $50, gotta go spend another $50 to get Frontline, my cat is not happy and neither are my fiance and I who are now itching. I was not very impressed with my visit to Bay Hills Vet Hosp and will be taking my business back to Arnold Vet Hosp.

I LOVE this hospital. I used to go to Greater Annapolis which I felt was dated and far and increasingly expensive. I came here for grooming first but then when I found that my dog needed serious eye care, brought him back. The doctors were incredibly gentle and friendly and the staff was really sweet with him. Unfortunately, the entire office is clouded by the incredibly rude and less then professional receptionist that is continually loud, obnoxious and genuinely believes she knows everything if not at least more then the doctors. Just the type of person that rubs you the wrong way and as a lasting impression is yucky. Otherwise they'd get 5 stars from me!

Great vet office....

I fully agree with a few of the comments below so I will share my story: I was told to try this place by a close friend of mine and last September, my dog was due for annual shots and some blood work so I scheduled an appointment over the phone with someone who seemed very friendly and helpful. When I got there, I was surprised to be greeted with a cold, unfriendly voice saying "who is this?".. No "Hi" or "How can I help you".. just cold. The receptionist left me with a bitter taste in my mouth. She then told me my dog was "chunky" and started laughing without even knowing his medical condition that leaves it difficult for him to be a "thin" dog. She continued to tell me that he could stand to lose a few. In my opinion, she could stand to lose a few more. The veterinary nurse was extremely pleasant and had a bright smile and really seemed to care about how my dog was going. The veterinarian was also very nice, helpful and knowledgeable.. Dr. H I believe. The cost was not bad at all compared to a lot of other hospitals in the area. I will be returning for the staff and veterinarians but not looking forward to dealing with the receptionist. If I have any more insulting comments thrown at my dog again, I will be forced to continue looking for a new vet.