This review relates to Dr. Bishop and the support staff (Christina). They are amazing. I could tell you that they have same-day appointments, and are connected to Downtown Dog Resort- and all this would be legit reasons for why I like them. BUT, really, what gets me is the time they take to go over the medical history of my pets, ask questions, and really listen to my concerns. I never feel rushed, I always feel like I leave with all my questions answered. Another thing Dr. Bishop does that is awesome- he tells you what to expect. Often, vets can't give you an answer on what is wrong with your pet right away. It's a common frustration. Dr. Bishop has this habit of outlining possible courses. So- he'll tell you on the first visit- "A" may be a problem, so first step is "x" if we get "y" result, we'll look at doing 1, 2, 3 but if we get "z" result, we will look at doing 4, 5, 6. This might be what every vet does in their head, but the fact that he takes the owner along for the journey, and let's us know where we are in the process- incredibly helpful!

After recently moving to the area, I brought my 5 year old 75 lb rescue to Dr. Bishop today for his annual exam. My dog has a lot of anxiety being in strange places with strange people, and has an embarrassing tendency to pant, shed, and run away/bark at the veterinarian, despite multiple attempts at desensitization and making the vet a positive experience. Today was no different, with my dog barking at poor Dr. Bishop and trying to hide under my chair. Dr. Bishop was very gentle in approaching my dog, took him for a walk around the office, and fed him treats until my dog was comfortable enough to let Dr. Bishop give him his vaccines and do a quick exam. Dr. Bishop was incredibly patient and kind, and never made me feel like a bad owner for having an uncooperative dog. He was very interested in my dog's health and gave good anticipatory guidance. Overall, a great experience with a nervous dog, and I would recommend Dr. Bishop and his staff to anyone.

Horrible. Dog went in for a neuter and was left to thrash in his cage, which ruptured his sutures and caused him to bleed internally. Instead of fixing him, he was sent home with rimadyl, which worsens (I'm learning) the internal bleeding. Tried calling them the next morning, they said to put ice on it. Tried calling later in the day, they stopped answering their phones. The dog had to get an $800 emergency surgery to stop the bleeding.

I called Swan Harbor because I suspected my small dog ate two socks. Dr. Bonner thoroughly went over all of the options with me, really taking her time. I had never been there before, and was looking for a new vet. I found one! She operated on my dog shortly after I brought him in, getting the 2 nylon socks I had suspected he ate. I even called her the next day with questions (a Saturday), and with the phone forwarded to her cell phone, she again took her time to answer questions. I should mention that I had called another local vet (in Federal Hill) who told me if my dog was not lethargic then everything was probably fine. My instincts told me to call elsewhere (thankfully).

The staff is great and so is Dr. Bonner! She recently performed a surgery on my puppy and the recovery and turn out is amazing! Everytime I call they know exactly who I am and are helpful. As for scheduling appointments, they usually get me in either that day or the next and the hours fit with my schedule. I would recommend them to anyone!