Avoid this place! I took my dogs, Om and Meaka, to Dr. Shari Sprague at the Banfield in Petsmart at 602 Boulton Street, Bel Air, MD 2014 on 4/2/2011. Om, my pug, was having problems with wax build up in his ear and scratching at it a lot. I asked Ms. Sprague to look at it and she said some dogs just have a lot of ear wax. I asked if it was weird that it was just in his left ear and his right ear was pristine and she said that was ok. She said to just clean them with Q-tips occasionally. I trusted her and I did what she said for months and thought it was just another unfortunate side effect of being a pug, like skin fold infections. He seemed to be in more pain than normal even after I cleaned his ear this past Friday, 10/28/11. I took him to another veterinarian and she looked at his ear and even though I had cleaned it she said it didn't look right. She took a sample and it turns out he has a bacteria and yeast infection and has had it since before I went to Ms. Sprague at Banfield. I hadn't cleaned his ears before Ms. Sprague saw him so I would think that she should have been able to see the problem easier than my new vet. All of my pet owning friends said I shouldn't have taken my dogs to Banfield because they had "The vets that weren't good enough to have their own place". I trusted the reputation of Petsmart and thought for sure a nation wide company would only have the best people. I was very wrong and thanks to my mistake my dog suffered for months. I will never go back to Banfield, and I will make sure that everyone that told me to avoid Banfield knows they were right. I will also make sure to tell everyone that owns a pet that they want to avoid Banfield at all costs, and especially the supposed "Dr." Shari Sprague.

I have two dogs, and I must say I wouldn't take them any place else! The staff at Banfield is warm, caring and understanding. They remember our family, and always take the time to find out how we all are. They always call to check on my dogs following any visit, and once even me when I left a visit ill. Thank you doesn't say enough.

I am extremely disappointed by the service at the office. Appointments are easy to get, but then you have to wait and wait to see the vet – I waited close to 2 hours. I bought the wellness plan – do not do this. It seems like a good deal until you are in it. Almost nothing is covered. They charge you for every test. It has cost me a fortune. Their prescriptions are about 2x more than what you can find at another vet or on line, and they do not honor the price match because they use a proprietary brand and claim it is not exactly the same.