Very warm, very competent staff. Saved my puppy's life.

WOULD NEVER RECOMMEND. We took our dog here one night after he was hit by a car.. As soon as we arrived they said they would not see the dog unless we gave them $500 dollars as a deposit on the spot.. we explained that we were walking the dog and had none of our belongings with us. They said very coldly they was not gonna treat our dog then. Our dog had blood coming from his mouth nose and ears and his legs where visibly broken. My husband had to leave and go home to bring back $500 dollars. Once they had there money and took the dog back, they would not answer any of our concerns about our dog. They simply said go home he is stable. They called at 5 a.m to say the dog had passed and we still owed them $380 dollars because the full cost was $880.. When we asked if we could have a day because we were overwhelmed with grief, the receptionist became very rude. They are not compassionate and are all about business. There is no sense of caring at this place and the office staff is very cold..

My fiance Ben and I went to EVC for our 17-month old puppy Shamrock when she came down pneumonia after being diagnosed with Myasthenia Gravis. The EVC vets worked around the clock to help our baby from IVs, attempts at feeding, etc. They allowed us to visit whenever we wanted and were so understanding by how heart-broken we were when she went in our arms. The vet helped us with the financial side and was SO consoling, especially to me. We will always miss our little girl, but when the day comes to get a new pup, I know we will never go anywhere else and you shouldn't either!

Although I don't want to have to go back, if my dog needed it, I would choose this animal ER (as I call it). I brought my dog in after he was attacked by a much larger dog. The staff jumped into action as soon as I ran in (bloody dog in arm) and immediately began care. They did x-rays, made suggestions (surgery was highly recommended), and luckily since the surgeon is right next door, he didn't have to travel elsewhere.The vets were also very direct in the details of his injuries and his prognosis without being cold. He had his surgery there and was brought back over to their ICU. I was so impressed by their ICU section. They had a tech watching him the entire time he was in there, and the Doc came in regularly. He was kept for 5 days, but I was able to call as frequently as my worried little heart wanted, and the doctor gave me a detailed update every time. I felt very comfortable with the level of care he was receiving and the professionalism they afforded me. Upon discharge they went over his discharge instructions with me, making sure I understood it fully, and they've been available for questions several times since I've been home. Everyone there was so compassionate (when I wasn't always the most collected), and I know they saved my boy's life.

Staff was cold for the most part (the second doctor was MUCH better than the first after shifts changed). The feeling there was incredibly businesslike and the facility was not clean nor inviting. While the real reason we were there is for our dog who survived the night and is now under care elsewhere, we did not feel comfortable at all leaving her there and felt immensely more comfortable when we went to Bowie's Dogs and Cats. While we understand this is a business, some sensitivity, customer service and general interest in our pets' well-being would be appreciated. Plus, those are things that HELP your business. Money and cost of course is important but don't throw it in people's faces. Just drive a few more minutes south and go to Dogs and Cats.