I took my Dog because she had anal gland rupture a few months ago, so I wanted to make sure her anal glands did not need to be expressed. They charged me 74 dollars and turns out her anal glands were empty. I brought her home, and she has fleas, I called banfield to see if they would provide some sort of flea treatment like frontline. They stated it was not their responsibility even though my dog did get fleas in their dirty hospital. The room was filthy, it looked like they hadn't cleaned the floors in I don't even know how long, they claimed my pet could of gotten the fleas in petsmart or from the walk to my car, I will be reporting this hospital, and I will never take my pet back!

Anyone considering using this hospital for your pet, I urge you to reconsider using this place. My fiancee and I decided to use these guys because we adopted a cat and it included coupons to this place which made it very convenient and close to home for us. The cat we adopted had tapeworms and we wanted to get it treated immediately. This hospital will nickel and dime you even for the simplest visits even when it is to check back up on the progress of their original treatments from a previous visit. If you aren't looking to spend over $500 on the simplest treatments such as an oral medication or a shot, find a local vet that has reasonable prices and spare yourself a horrific and expensive experience. God forbid your pet has serious problems, you may have to crack open your 401k to satisfy these vampires. Stay away!

Love the staff and how they treat my 4 babies

A while ago I took my cat to Banfield (Laurel, MD) for shots; it was OK and not too expensive so when she got an ear problem I went back. They said she had a fungical and bacterial ear infection and gave me meds for her with a bill total of $300. My cat had an allergic reaction to the antibiotic medicine and so they told me to bring her in. I told them I wanted to change the antibiotic to Clavamox which she tolerates well. They said they only had the pills and would have to crush the pills and put them in a solution. I said fine, because I did not want to go too long without medicating her. They left the room and came back and said they wouldn’t do that and gave me a prescription and said I could have it filled at any pharmacy. I tried several pharmacies who told me that they didn’t even have Clavamox in their database. I ended up going to another Banfield which had some in stock and I was able to obtain it. The total bill is now at $400. When I complained about the cost of the 1st visit and the $50 med which my cat was allergic to, they were very cold, and said they could not do anything about it. I couldn’t believe that they would charge me for a second visit and refuse to provide me with the alternative medication or at least try to locate some. I had to go on a wild goose chase to get it. I have had 10 different pets in my life, and numerous ear infections. I have never had such an expensive one and have never had such appallingly indifferent treatment. And they still expected me to come back in 2 weeks for a followup? Are you kidding? I will take my cat back to Virginia to her old vet who is 3 hours away before I return to Banfield.