They took me in with no appt. ( on a day when there was no availability). My dog woke up in the middle of the night throwing up and hacking like his airways were blocked or he was choking. He was barely moving. I was scared out of my mind and by the time I got there I was completely frazzled. They took us right in took X-rays and gave him the treatment he needed (anti-vomiting and diarrhea, something to keep him from moving around too much while he was receiving and a couple shots of antibiotics as well) . They were very understanding of my limited budget and tried hard to save me money where ever possible. The whole trip cost about 264 but for the condition he was in that was very appropriate to me. I highly recommend this Vet I know I will be coming back soon (while I was there I found out that they are the only people who can clip his nails. He has extreme anxiety about it). Great place for pets!

Doctors are good, but support staff are who you deal with most of the time. Compassionate care? well sadly you deal with the 'support staff' 90% of the time.. I have been a regular there for 10+ years with a dog and cat, yet I call in to try to figure out why my cat's nails weren't trimmed when I was last there as it is a tussle to get her in, she hates travel and has a cat nervous breakdown each time. and I'm wondering if perhaps I asked for something inappropriate, and need to go to a groomer? Sure don't think my doctor would intentionally misrepresent that a service was done. So I explain this and I'm told when I call in that a) this didn't really happen ~ she did get her nails trimmed and I'm mistaken (look I'm pretty clear about this and have been bringing her there for a long time ~ then its b) her nails just need it AGAIN and I'm mistaken. long story short more of same.... I ask to speak to the manager, and tell her I'd like to be heard rather everything I say contradicted & told I don't know what I"m talking about ~ well then I'm told a) the girl I was talking to "didn't mean it that way".... I ask if its okay to ask them to trim her nails or if I should be going to a groomer ~ maybe I'm asking for something I shouldn't there? She's: no that's fine and she did get her nails trimmed when she was here as b) it says so in the file and I paid for it so it happened. Me: well for heavens sake do you think I'd be making this up or lying? I've been coming there for a long time and my office is right across the street from you ~ she then asks me if I want my money back ~ No I'm calling to figure out what happened and why, so that I can avoid this in the future as its an ordeal to just "bring the cat back in" for the service and I want to figure out how things work, & why this happened ~~Oh at some point she said that the only way that her nails might not have been trimmed is if the doctor took her back and then thought the tech had done the job, and brought her back before the tech had done her nails...so now we're getting somewhere, this is what must have happened ~~ but by this time she's yelling I'm impossible to please and what do I want anyhow? .I offered you your money back, and you don't want that - what DO you want? So at this point what do you say? I've been coming here for 10 years + I'd simply like you to listen to what I'm saying? These folks are working, it is their job and they are being paid to talk with you, the customer on the other hand, is taking their considerable time to try to sort things thru and find out what the situation is on their FREE time ~ too bad that listening is not an employee expectation. You hate to change vets, but enough is enough as this kind of thing has happened numerous times over the years. They just never make mistakes, and have no sense of customer service. They are rude & too busy to listen. Of course the veterinarians would never deal with you this way, but that's not who you are talking to 90% of the time - its the 'professionals' on the desk. They are quite willing to risk a pets relationship with their place and vet all so that they can be right...So will go elsewhere, but its too bad. And I don't get it there are so many staff they are literally falling all over each other ~ it can't be that they are stressed from overwork. And... so there you go. Came here and see that the manager has responded and made a bunch of junk up about the conversation. Never was my voice raised in our conversation, nor did I hang up on anyone. The only person who yelled was Ms Brown. Additionally, as she's the clinic manager she's violating policy by upping the rating of her clinic with her own 5 star rating -- this comes under conflict of interest. Such professionalism.

I've been taking my dogs here for over 25 years. The staff and doctors are caring, knowledgeable, and helpful. I've had nothing but positive experiences. Dr. Butman is my favorite. She keeps up on the latest veterinary research and has years of experience. She's great with both the dogs and their people.

Our dog Wonton died last April while under operation for "anal sack" which was supposed to be a routine operation. It has been very hard on all the family members. We thought we should let everyone know. May be this would be a closure...

Excellent and accommodating staff.